Front Office Manager

Front Office ManagerAs our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability.Job Requirements:Ensure that departments achieve or exceed guest's service expectationsPrepare team member schedules in accordance with budgets and business forecastsEnsure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followedRecommend local attractions and restaurants for guests to visitInform guests of all hotel services and amenitiesManage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actionsWork with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-inMonitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room typesJob Qualifications:Ability to operate hotel PMS SystemsAbility to multitask, prioritize and manage timeHighly motivated team player with strong initiative and desire for achievementMust be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessaryAbility to work well in stressful situationsReadily available and approachable for all guests while providing excellent guest serviceValid Driver's License is preferredThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.Training:Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.Team Member Wellness Program: How We Thank You For All You Bring To The TeamRewarding Benefits Package:Healthcare including Medical, Dental, and Vision InsuranceHSA & FSA plans available!Dependent care FSAIdentity Theft Protection InsuranceCommuter benefits including transit & parkingPet InsurancePTO and Payroll Incentives for Annual Wellness ExamsEmployee Assistance ProgramWellness Subscriptions including access to gyms, financial planning, counseling, and legal servicesPaid Sick and Vacation TimeFamily Leave401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contributionRewarding Hard Work:Incentive based bonus programFree room nights at our hotels and employee discounts within your hotel brandDiscounts for friends and family within your hotel brandTeam Member recognition and bonusDiscounted tickets to theme parks, musicals, movies, and more through Tickets at WorkCareer Growth through our in-house training program with a path personalized to your desired goalsReferral bonus program to ANY of our locationsEqual Opportunity EmployerIsland Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.