Warehouse Manager

Job Description

Position: Warehouse Manager

Pay Rate: $90,000 - $100,000 per year

Core Responsibilities & Duties:

• Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs
• Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance
• Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time
• Developing the warehouse leadership team:
  • Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
  • Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
  • Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met
• Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met
• Work with upper management to optimize the processes of each department for efficiency & accuracy
• Maintaining an awareness of business needs, including new policies, clients or processes
• Ensure that all scheduled projects are successfully completed
• Oversee that the facility and all employees are in compliance with current safety procedures
• Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards
• Interacting with the accounting department to ensure accurate billing and collections
• Serving as the main point of contact for after-hours service-related issues and requests
• Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
• Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards
• Maintaining regular contact with CS & higher management for updates, changes & improvements
• Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team
• Conducting yearly performance reviews for warehouse team members
• Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
• Maintaining and protecting the confidentiality of employee records, and other sensitive information
• Assuming additional duties as required by the business or assigned by the Upper Manager

Job Requirements & Qualifications:

• 4+ years of management and operations experience in 3PL or warehouse equivalent jobs
• 2+ years of experience utilizing a Warehouse Management System
• Ability to be certified & train warehouse staff in motorized material handling equipment
• Comprehensive knowledge of the transportation, freight, and logistics industry
• Ability to occasionally travel in order meet business needs
• Strong organization and project management skills
• Excellent communication, sales, leadership, teamwork, and negotiation skills
• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
• Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities
• Sound administrative skills and well-developed management skills
• Strong analytical, numerical, and reasoning abilities
• Strong customer service and interpersonal skills
• Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects
• Computer Knowledge- Word, Excel, Outlook, and other programs
• Strong work ethic

#L1-TK1

Forward Air is an Equal Opportunity employer.

About Us

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we're powered by people. Whether you're in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.