Hiring For Customer Support Executive - SaaS and AI

Role & Responsibilities Learn and understand the ChatSyncs platform end-to-end . Handle customer queries, troubleshooting, onboarding, and technical support. Conduct product demos for prospective and existing customers. Troubleshoot issues related to APIs, webhooks, integrations, and product configurations . Understand customer issues, reproduce them, collect relevant technical information, and coordinate with the development team when required. Create and update product documentation, FAQs, tutorials, and API documentation . Use AI tools such as ChatGPT, Claude, and automation tools to improve productivity and automate repetitive tasks. Research competitors and suggest improvements to the product, support process, documentation, and customer experience. Take ownership of assigned tasks and proactively find solutions instead of waiting for step-by-step instructions. Preferred Candidate Profile 1-3 years of experience in Technical Support, Customer Support, Product Support, Customer Success, SaaS Support, or a similar role. Good understanding of APIs, webhooks, Git, JSON, and basic concepts . Experience working with a SaaS/software product is strongly preferred. Fluent and confident in spoken and written English . Comfortable conducting customer calls, onboarding sessions, and product demos. Good troubleshooting and logical problem-solving skills. Comfortable using AI tools such as ChatGPT, Claude, Gemini, etc. Quick learner who can understand new software and tools independently. Strong ownership mindset and ability to work independently in a remote environment. Interest in AI, automation, SaaS, and technology . Perks & Benefits 100% Remote Work Flexible working hours Work closely with AI, automation, APIs, and a growing SaaS product. Direct exposure to different areas of a startup product, customers, automation, and growth. Opportunity to suggest and implement your own ideas. High ownership and no unnecessary micromanagement . Continuous learning and opportunity to grow with ChatSyncs. #J-18808-Ljbffr