Social Media Analyst

Apply now: Social Media Analyst, location is remote. The start date is ASAP for this 12-month contract position.


Job Title: Social Media Analyst
Location-Type: Remote; NYC Preferred
Start Date Is: ASAP
Duration: 12-month contract, 40 hours/week
Compensation Range: $45-55/hr on W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .


Job Description:
The Social Media Analyst will analyze social media data, social listening insights, audience trends, and channel performance to support social strategy and business decision-making across a large, highly matrixed organization.


Day-to-Day Responsibilities:

• Analyze social media performance, audience behavior, sentiment, conversation trends, and emerging topics.
  
  
• Lead social listening analysis and translate large data sets into clear, actionable insights.
  
  
• Monitor and analyze social conversations using social listening and intelligence platforms.
  
  
• Evaluate social content performance and identify opportunities to improve reach, engagement, relevance, and audience connection.
  
  
• Turn complex data into concise recommendations for social media strategy, content planning, and business decisions.
  
  
• Develop recurring and ad hoc reports, dashboards, executive summaries, presentations, and insight readouts.
  
  
• Present findings and recommendations to large groups, senior stakeholders, and cross-functional partners.
  
  
• Support social publishing and measurement workflows using platforms such as Sprinklr, Sprout Social, or similar tools.
  
  
• Use Tableau or comparable data aggregation and visualization platforms to organize, analyze, and communicate performance data.
  
  
• Respond to social insights requests from multiple internal teams while managing competing priorities and deadlines.
  
  
• Identify meaningful trends, competitive activity, emerging conversations, potential opportunities, and reputational risks.
  
  
• Partner closely with communications, marketing, creative, analytics, and social media teams.
  
  
• Coordinate across numerous teams within a centralized shared-service environment.
  
  
• Maintain organized processes for requests, deliverables, reporting, documentation, and stakeholder follow-up.
  
  

• Approximately 5 years of experience in social media analytics, social listening, digital analytics, audience insights, or closely related work.
• Strong hands-on social listening experience; this is a core requirement for the role.
• Experience analyzing social data and converting findings into actionable business and social media recommendations.
• Experience with social listening, measurement, or publishing platforms such as Sprinklr, Brandwatch, Sprout Social, or similar tools.
• Experience with Tableau or another data aggregation, visualization, or dashboarding platform.
• Strong understanding of major social platforms including Instagram, TikTok, YouTube, LinkedIn, Facebook, and X.
• Demonstrated ability to create a compelling story from data and communicate insights clearly.
• Experience presenting data, insights, and recommendations to large groups and senior stakeholders.
• Excellent verbal and written communication skills.
• Strong stakeholder-management and customer-service orientation.
• Ability to work effectively with different personalities, functions, and seniority levels within a large matrixed organization.
• Extremely organized, reliable, responsive, and capable of managing multiple prioritie