Senior Manager of Development Operations

OVERVIEW

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive. The Senior Manager of Development Operations leads the systems, processes, data, and execution that support Better Together's Development team. This role oversees Development operations, grant writing and reporting, data quality, revenue reconciliation and forecasting, donor stewardship, and funding integration while managing the grants and cultivation team. Working closely with donor acquisition, Finance, Marketing, Programs, and organizational leadership, this leader ensures strong execution from new opportunity through proposal, funding, stewardship, reporting, and renewal. The ideal candidate is a highly organized, strategic operator, strong writer, and people leader who builds excellent systems, maintains accurate data, provides reliable revenue visibility, and ensures an exceptional donor experience. The ideal candidate should have demonstrated leadership, communication and organization skills. He or she should be a self-starter who thrives when challenged and is comfortable working remotely and finding creative solutions.

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team. We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what's right even when it's hard. Do you treat people with respect, no matter their background or behavior? Do you make decisions based on what's best for others, not just yourself? We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what's possible, not what's missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons. Do you stay positive and solutions-focused when challenges arise? Do you regularly speak encouragement and appreciation to your teammates? We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren't made of perfect people—they're made of teachable ones. Do you take ownership and go the extra mile without being asked? Are you open to feedback and constantly looking for ways to grow? We Do Hard Things: We don't quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don't waste time on drama—we stay focused on the mission. Do you rise to challenges with resilience and a clear head? Do you consistently push through discomfort to deliver results? We're All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most. Are you passionate about transforming lives and communities through your work? Do you take initiative and show up fully—because you believe this mission is worth it? We don't hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Senior Manager of Development Operations will have four primary roles, broken down into key responsibilities. They are:

DEVELOPMENT OPERATIONS AND REVENUE

Own Development systems, Salesforce data integrity and cleanliness, dashboards, workflows, documentation, and processes. Ensure accurate donor, gift, pledge, pipeline, restriction, and funding records. Conduct routine data and process audits to ensure Development information is accurate, complete, and reliable. Partner with Finance to reconcile Salesforce and financial records, resolve discrepancies, and ensure accurate revenue and gift tracking. Own Development revenue forecasting, working with donor acquisition, Development leadership, and Finance to maintain accurate projections based on pipeline, commitments, renewals, historical performance, and expected timing. Regularly evaluate forecasts against actual revenue, identify variances, risks, and opportunities, and update projections. Provide leadership with accurate reporting and visibility into revenue performance, pipeline health, funding gaps, and progress toward Development goals. Lead Development project management, calendars, deadlines, and operational priorities. Build strong processes and handoffs across acquisition, funding, stewardship, reporting, and renewal.

GRANTS AND FUNDING

Oversee the full grant lifecycle, including prospect coordination, grant writing, proposals, submissions, awards, reporting, and renewals. Manage and provide quality control for grant proposals, narratives, reports, and other funder communications. Ensure grant writing is compelling, accurate, consistent, and aligned with organizational priorities and messaging. Coordinate with Programs, Finance, Marketing, and leadership to gather accurate financial data, outcomes, stories, and other information needed for proposals and reports. Lead the internal handoff of secured funding, ensuring restrictions, commitments, budgets, outcomes, reporting requirements, and timelines are clearly documented and communicated. Maintain systems for tracking grants, funding restrictions, deliverables, reporting deadlines, and renewal opportunities. Ensure grant and donor reporting is accurate, timely, and consistent with funder commitments.

DONOR EXPERIENCE AND STEWARDSHIP

Oversee donor stewardship systems, acknowledgments, communications, relationship touchpoints, and renewal planning. Ensure donor commitments, preferences, restrictions, recognition, and follow up are documented and fulfilled. Establish strong donor service standards and ensure donor questions, requests, and issues are handled accurately and promptly. Partner closely with Marketing on donor communications, giving campaigns, Giving Tuesday, year end giving, impact stories, and fundraising materials. Ensure Marketing has accurate data, stories, outcomes, and funding priorities to support fundraising efforts. Ensure a consistent and excellent donor experience from commitment through stewardship, reporting, and renewal.

TEAM AND CROSS FUNCTIONAL LEADERSHIP

Manage and develop the Grant Manager and Cultivation/Stewardship team member. Establish clear priorities, expectations, accountability, workflows, and performance standards across the team. Partner closely with the Senior Director of Business and Donor Growth and acquisition team to ensure strong handoffs from prospect through funded relationship. Build strong collaboration across Development, Finance, Programs, Marketing, Operations, and regional teams. Ensure clear ownership and accountability for cross functional Development work. Continuously strengthen Development systems and team capacity to support organizational growth.

REQUIREMENTS

5-10 years in nonprofit development Technological requirements: Salesforce, Google Workspace and Basecamp Match Better Together's core values (described above)

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include: Weekly team meetings with clear accountability and the opportunity to solve issues as a team. Quarterly in-person team meetings at which you'll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate Home office setup, including equipment and communication tools you need to hit the ground running Benefits: Better Together offers also offers a generous benefits package, as outlined below: Medical (99% employer paid, employee only) Dental Vision Life Insurance Paid Holidays Paid Time off Retirement Savings Plan with 50/50 employer match up to 6%

QUESTIONS

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