Demo Engineer

Demo Engineer

As a Demo Engineer on the internal tooling track, you will be the primary developer of The Armory — Ironclad's internal demo-engineering platform that lets Solution Engineers, Enterprise Architects, and AEs go from hours-per-demo to minutes by cloning golden environments, generating workflow assets, and applying vetted feature-flag presets from one governed, self-serve web app. You'll own The Armory as a full-fledged internal product: designing, building, shipping, and operating it end to end.

Reporting to the Sr. Manager of Technical Services within SETS (Solution Engineering & Technical Services), you'll partner closely with your Demo Engineering peers, the broader SETS field team, and Product and Engineering to ensure the platform (and the demo assets it produces) stay aligned with the GTM team's needs and Ironclad's evolving product. This is a hands-on builder role for someone who wants ownership of a real internal product, not a maintenance seat.

What You Will Be Doing

• Serve as the primary developer for The Armory, our internal demo-tooling platform — designing, building, deploying, and operating it as a production-grade internal product with minimal handholding.
• Build and maintain the platform's core surfaces: the "Armory" tool hub, an Environment Builder (golden-environment cloning, deal-context intake, flag presets), a feature-flag reference, and guides/scripts.
• Develop backend services and asynchronous build jobs that orchestrate environment creation against Ironclad's public API and internal tools, with recoverable failures, clear job state, and audibility.
• Productize and unify AI demo builders and scripts into supported, reusable tooling — integrating LLM-powered features behind a clean, accessible interface so non-technical field users can leverage them without the command line or technical know-how, rather than relying on one-off utilities.
• Own day-to-day operations: deployments, monitoring, structured logging, and first-line response for the platform, coordinating with engineering for bootstrapping and occasional consultation.
• Design and build use-case- and industry-specific demo environments, assets, and scripts in support of the field.
• Partner with Product and Engineering to track short- and long-term roadmaps, ensure product changes are reflected in demo assets and The Armory, and bring actionable field feedback back to them — including a "product readiness" lens so demo environments don't break on release.
• Provide technical support to Solution Engineers and Enterprise Architects building specialized demos, and identify opportunities for automation and self-service.
• Recommend engineering best practices and scale the platform as new tools are added.

Key Skills & Qualifications

• 2–5+ years building and shipping scalable web applications; direct experience running or owning an internal tool or product end-to-end is strongly preferred.
• Strong full-stack development skills, especially JavaScript/TypeScript and Node.js, plus modern frontend framework experience (React preferred). Python and other languages are a plus.
• Hands-on experience with cloud infrastructure — ideally GCP (Cloud Run, Cloud Run jobs, Cloud Tasks, Firestore/NoSQL, Secret Manager) or equivalent AWS/Azure services — and comfort deploying and operating services you build.
• Solid experience working with APIs and integration technologies (REST, JSON/ webhooks, middleware), including authenticating to and orchestrating internal and public endpoints.
• Experience designing async/job-based workflows, handling partial failures and recovery, and building for auditability and least-privilege access.
• Familiarity with authentication and access control (SSO via Okta/Google, IAP, RBAC) for internal applications.
• Experience building with or integrating gen-AI / LLM APIs into applications; familiarity with AI-assisted development tools (e.g. Claude Code) is a plus.
• Ability to map business processes to product features and system solutions — ideally involving legal, sales, or procurement users — and to translate technical capability into accessible experiences for non-technical field users.
• Experience with, or willingness to learn, relevant partner systems (Salesforce, SAP, NetSuite, Coupa, Microsoft Dynamics/SharePoint, ServiceNow, Workday, Postman) for cross-system demo integrations.
• Systems thinker who balances immediate field needs with long-term scalability and reusability; self-directed, collaborative across cross-functional teams, and strong written/verbal communication.
• Bachelor's in CS/SE/EE/IS or equivalent practical experience.

Base Salary Range

Base Salary Range: $120,000 - $140,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.