Program/ Project Manager

Responsibilities Program Orchestration & Operating Model Design, manage, and continuously improve the Agile/Scrum operating model for the AEO program, including 2-week sprint cadences, sprint planning, and burndown tracking Define sprint outputs and expectations, and hold workstream owners accountable to delivery commitments Build and maintain the program charter, roadmap, and sprint plans; adapt as priorities evolve Manage and expand the central workstream structure across all AEO pillars, ensuring coverage, clarity, and ownership at every level Centralized Work Tracking & Tooling Own and maintain the Monday.com workspace, including sprint tracking boards, cross-workstream dashboards, and institution-level views Serve as the system administrator for all AEO project tooling—ensuring boards are current, accurate, and useful to all contributors Drive adoption of centralized execution systems across the team; migrate work away from ad hoc tracking into a single source of truth Maintain status dashboards for both core team and executive (SteerCo) audiences Meeting Cadence & Governance Schedule and facilitate the full operating rhythm: daily standups, weekly core working sessions, and biweekly SteerCo meetings Create and distribute agendas, pre-reads, and rolling meeting notes for all recurring sessions Drive follow‑up and accountability after every meeting—tracking open actions to closure Identify and elevate blockers, risks, and dependencies before they become problems Executive Reporting & SteerCo Communications Produce sprint reports including status summaries, burndown data, and workstream outputs Build and distribute SteerCo updates and email communications on a biweekly cadence Maintain institution-level status trackers and consolidate completed, in‑progress, and at‑risk work into clear reporting Translate day‑to‑day execution activity into leadership‑ready visibility—ensuring executives always have an accurate picture of program health Cross‑Workstream Coordination Act as the connective tissue across all AEO workstreams—aligning workstream owners, tracking dependencies, and ensuring outputs are delivered on schedule Coordinate across digital presence pillars (e.g., review platforms, social/community channels, content, and site) to keep work integrated and on track Facilitate alignment on shared priorities such as topic strategies, review campaigns, and faculty/ambassador activation programs Manage agency and vendor coordination: scheduling kickoffs, aligning timelines and attendees, and tracking execution readiness Documentation & Knowledge Management Build and maintain centralized documentation repositories organized by workstream, ensuring materials are current, accessible, and version‑controlled Own the AEO SharePoint environment as the program’s central knowledge hub Enforce documentation standards across the team: upload compliance, naming conventions, and visibility across functions Intake & Backlog Management Consolidate incoming ideas, requests, and priorities from stakeholders into a structured backlog Translate intake into actionable Monday.com tasks and sprint backlog items; ensure nothing gets lost or deprioritized without visibility Partner with leadership to support prioritization decisions based on program goals and capacity Workstream Execution Support Provide hands‑on project management support for individual workstreams as needed, including reviews and reputation operations, agency onboarding and coordination, social ambassador and faculty programs, and platform operations (e.g., profile claiming, ticket submission, IT coordination) Submit and track operational tickets (e.g., ServiceNow) and drive cross‑functional resolution of blockers Qualifications Education & Experience Bachelor’s degree in Business, Marketing, Communications, or related field preferred 3–5 years of experience in program or project management, preferably in a digital marketing, agency, or cross‑functional enterprise environment Hands‑on experience with Agile/Scrum methodologies, including sprint planning, backlog management, and burndown reporting Demonstrated experience with Monday.com or a comparable project management platform (Asana, Jira, Azure DevOps, Workfront, etc.) Experience managing executive‑level reporting and preparing stakeholder communications or status updates Technical Skills Proficiency in Microsoft 365 tools: Teams, SharePoint, Outlook, and PowerPoint Ability to build and maintain project dashboards, trackers, and status reports Comfort with ticketing and operational systems (e.g., ServiceNow or similar) Familiarity with digital marketing concepts—particularly SEO, AEO, or content operations—is a plus, but not required Ability to quickly learn and become the administrator of new tools and platforms Soft Skills & Cultural Fit Exceptionally organized with a strong bias toward systems, structure, and documentation—you create order in complex environments Strong project manager: you own timelines, track every open action, and close the loop without being asked Proactive communicator who keeps stakeholders informed, surfaces issues early, and drives accountability without being heavy‑handed Highly collaborative with a team‑first mindset—comfortable working across functions and seniority levels Strong sense of urgency and ownership; you treat the program’s success as your own responsibility Detail‑oriented and reliable—teams and leaders trust that what you produce is accurate and complete Comfortable operating in a fast‑moving, ambiguous environment where priorities shift and speed matters Willing to go above and beyond, and to roll up your sleeves for hands‑on execution when the work calls for it What Success Looks Like First 30-60 Days Take full ownership of the existing program infrastructure: sprint cadence, Monday.com boards, meeting rhythm, and project status cadence. Build trust with workstream owners and leadership by delivering accurate, on‑time reporting and maintaining a clear, up‑to‑date picture of program health. Begin identifying gaps and proposing improvements to the operating model. Ongoing KPIs Sprint delivery rate: percentage of committed sprint items completed on time Reporting timeliness: SteerCo updates and sprint summaries delivered on schedule Backlog health: intake items triaged and on the board within agreed SLA Cross‑workstream alignment: dependencies tracked and risks escalated before they impact delivery Dashboard accuracy: Monday.com boards and status trackers reflect real‑time program state #J-18808-Ljbffr Aquent