Customer Service Representative (CSR)

Job Description

Job Description

We’re Hiring: Customer Service Representative (CSR)

Location: Norristown, PA | Pay Range: $18–$22/hour | Full-Time

Company Overview:

Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.

When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.

Position Summary:

We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations.

This position is designed for someone who communicates well, stays organized, and is ready to learn.

What You'll Get:

• $18–$22/hour based on experience and capability

• Performance-based incentive opportunities

• Pay increases tied to performance and capability

• Health Insurance + Retirement Plan

• Paid Holidays + PTO

What You'll Do:

• Answer customer calls and schedule service appointments

• Communicate with customers and technicians throughout the day

• Maintain accurate customer and job information

• Support general administrative and office functions

• Help keep daily operations organized and moving forward

What You'll Bring:

• Customer service, office, retail, hospitality, or administrative experience preferred

• Strong communication and organizational skills

• Comfortable using computers and software systems

• Professional, dependable, and willing to learn

• Ability to stay productive as priorities change

Working Conditions:

This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.

If you're reliable, willing to learn, and take pride in doing things right, apply.

Commercial Kitchen Ventilation is an Equal Opportunity Employer. We hire based on qualifications, capability, and performance.