Customer Support Specialist

Akkodis is seeking a Product Support Representative for a contract position with a client located in Brea, CA . The ideal candidate will have knowledge of surgical implant dentistry or experience supporting dental implant products. Rate Range: $25-$28/hr on W2 without benefits, The rate may be negotiable based on experience, education, geographic location, and other factors Title: Product Support Representative Job Types: 6-12+ Months Contract Location: Brea, CA (onsite) Position Summary: Role includes a blend of customer support, technical expertise, project contributions, and team-based operational responsibilities: Maintain 100% performance expectations and contribute to overall KPIs Manage daily call volume and order processing Provide backup support for all department queues and serve as backup for department lead Execute special projects at regional or global level Identify opportunities to update or streamline policies and procedures Create and maintain desk instructions for updated processes Train and mentor new hires Act with strong decision-making, initiative, stress tolerance, and team-oriented mindset Top 3–5 Technical Skills: Strong presentation, communication, and problem-solving skills Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers #J-18808-Ljbffr Akkodis