Service Center Resource Specialist

Job Description

Job Description

Grow with Purpose at Forward Service Corporation (FSC)

& Make a lasting impact on your community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you're looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: Service Center Resource Specialist

Location: Green Bay

Are you passionate about helping people navigate challenges and connect with life-changing resources? As a Service Center Resource Specialist, you'll serve as the first point of contact for individuals seeking assistance through Forward Service Corporation. Through compassionate customer service, resource coordination, and program support, you'll help clients access the services they need while creating a welcoming and seamless experience from their very first interaction.

Position Overview – Key Responsibilities

(Full details available in the attached job description.)

• Guide individuals through the first steps of accessing services by responding to client inquiries, assessing needs, explaining available programs, initiating applications, and scheduling appointments for Wisconsin Works (W-2), Emergency Assistance (EA), and other FSC services.
• Connect clients with the right resources by identifying barriers, providing referrals to community and workforce development programs, introducing supportive tools such as the CARE Network and Map of My Dreams, and ensuring clients understand their next steps.
• Maintain accurate records and exceptional service by documenting client interactions, processing applications, managing case information, maintaining confidentiality, and ensuring timely completion of all program requirements.

Highlights of Employment at FSC

• Competitive starting wage: $21.36
• 13 paid holidays, including Juneteenth & Indigenous Peoples' Day
• Generous paid time off beginning at four weeks annually
• Comprehensive benefits package, including:
  • HMO & Dental
  • 100% company-paid Vision, Life, and Disability Insurance
  • Matching 401(k) plan
• A professional environment with a strong culture of support and respect

Preferred Qualifications

• High school diploma or equivalent and at least one year of related work experience, or an equivalent combination of education and experience
• Strong customer service, communication, and problem-solving skills
• Ability to thrive in a fast-paced, high-volume environment while managing multiple priorities
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office 365 and the ability to learn program-specific software
• A passion for helping individuals access resources and overcome barriers

Apply Today

At FSC, you will find more than a job—you will find purpose. If you're motivated by helping others, enjoy solving problems, and want to make a meaningful impact in your community every day, we'd love to hear from you. Join our team and help connect individuals and families to the resources they need to succeed.