Office Manager

Job Description Job Description Office Manager We are a small but growing service company looking for an Office Manager to bring stability, follow-through, and accountability to our day-to-day office operations. This is not an assistant role. We need someone who can take ownership of office workflow, administrative coordination, customer communication, and follow-up without needing to be managed closely every step of the way. We are a busy company with a lot moving at once. The right person will help create order, keep things from slipping, and make sure work gets completed properly from start to finish. What this role is responsible for Managing incoming calls and making sure calls are handled properly Responding to customer inquiries and keeping communication timely and organized Tracking jobs from intake through completion, billing, and closeout Following up on open quotes, open customer requests, and unfinished administrative items Coordinating with vendors and tracking open orders or outstanding needs Making sure required paperwork, records, and internal documentation are complete and accurate Maintaining clean, dependable information across our systems Helping reduce confusion, missed follow-up, and operational friction across the office This role is not responsible for scheduling or coordinating field technicians. What success looks like Customers get timely responses and clear communication Office work stays organized and nothing falls through the cracks Jobs are tracked properly and move cleanly through the system Completed work gets to billing without unnecessary delay Follow-up happens consistently without ownership stepping in Records, paperwork, and internal systems stay accurate and reliable The office runs with more clarity, less chaos, and fewer dropped balls What we’re looking for We are looking for someone who is: Highly organized Detail-oriented Calm under pressure Strong at follow-through Comfortable owning responsibilities independently Clear and professional in communication Comfortable working with technicians, customers, vendors, and ownership Reliable, steady, and mature in how they operate This role fits someone who naturally notices what is still open, what needs to happen next, and what cannot be left unfinished. What will not work in this role This role will not be a fit for someone who: Needs constant direction Waits to be told what to do next Struggles to keep track of multiple open items Avoids accountability conversations Lets details slip Treats follow-up like an afterthought Wants a low-responsibility administrative support position We are looking for someone who wants to own their area and become a long-term, dependable part of the company. About our environment We are a service-based company and run a busy operation with high utilization and a lot of moving parts. We are not trying to build corporate layers or unnecessary bureaucracy. We care about clarity, stability, precision, and accountability. We value long-term hires and would prefer to bring in someone looking for a real home, not a short stop. Compensation Salary range: $45,000–$57,000, based on experience and fit Full-time position Compensation will reflect the value of someone who can truly take ownership and remove load from the business #J-18808-Ljbffr Gordon Technical Sales And Service