RN Care Coordinator (After Hours Triage)

RN Care Coordinator (After Hours Triage)

The RN Care Coordinator (After Hours Triage) triages patient care needs, provides clinical leadership to the clinic care team, coordinates patient care services, provides patient care and ensures timely access to care. Uses standardized, medical staff approved protocols to provide patient care, telephone triage, advice and health education for patients. This position provides age-specific and developmentally appropriate nursing care and triage for neonate, infant, pediatric, adolescent, adult, and geriatric patients. Compensation We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $41.06$57.96. This range reflects the base wage for this position.

Key Accountabilities

Triages patient care phone calls and portal messages.

• Assess patients' needs with triage procedure book on the phone to determine appropriate level of care.
• As appropriate, schedules appointments with providers.
• Using SBAR format, document in EMT patient chart.
• Develops teaching plans for patients.
• Refills medications via standing order when appropriate.

Performs duties as triage RN as needed

• Assesses and intervenes with appropriate care.
• Provides accurate and timely documentation.
• Provides safe and effective nursing care and support to the provider team.
• Delegates tasks to unlicensed care team as needed to implement care.

Provides clinical leadership to clinic team to ensure age-specific, developmentally and culturally appropriate care is provided to patients.

• Problem solves with/for clinic team, removing barriers and facilitating collaboration of care.
• Participates in quality improvement work and development of protocols, procedures and policies. Provides health education to clinic team supporting growth and enhancing team performance.
• Serves as a role model, upholding high standards and consistently demonstrating the organization's values and excellent customer service.
• Promotes a safe environment.

Collaborates with health care team and patient/families for patient-focused care

• Collaborates with internal and external resources.
• Acts as a primary resource for patients.
• Works in collaboration with the provider team for patient-focused care and achievement of patient outcomes based on diagnosis and prognosis

Provides comprehensive care coordination and utilization of resources to meet the patient's health care needs.

• Identifies and resolves barriers to access care.
• Develops care plans and interventions, implements the plans and evaluates progress. Collects, prioritizes and synthesizes comprehensive information and data pertinent to patients' health needs.
• Coordinates patient care for assigned practice team.

Required Qualifications

• Current and unrestricted licensure as a RN in the State of Minnesota.
• Basic Life Support certification per American Heart Association guidelines within 6 months of hire
• 3 years of clinical experience in a clinical/patient care environment
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.
• Excellent customer service skills
• Demonstrated critical thinking and assessment skills
• Strong organization, problem solving and decision making skills
• Ability to learn and use electronic health records and other computer programs

Preferred Qualifications

• Specialty experience in ER or Urgent Care. Care coordination experience in a clinic environment.

Schedule

• 40 hours per two-week pay period
• MondayFriday 2:00 PM-10:30 PM
• Every third weekend, 9:00 AM-2:00 PM
• Rotating holidays

Benefits

• Eligible for Shift Differential Pay in addition to base wage
• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We're recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We're proud to be named to Becker's 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyonalong with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota. Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here. *This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.