E-Commerce Manager

Description Talpa Supermercados is looking for a skilled E-Commerce Manager to join our IT department in Stone Mountain. This full-time, on-site position offers an exciting opportunity to lead our e-commerce initiatives and drive digital transformation in the retail sector. As the E-Commerce Manager, you will be responsible for strategizing and implementing innovative online marketing campaigns that enhance our customers' shopping experience. You will work closely with cross-functional teams to optimize our e-commerce platform, ensuring it meets our business goals while providing a seamless user experience. This role plays a crucial part in supporting our company's growth and adapting to the ever-evolving digital landscape. We offer a competitive salary range of $75,000 - $95,000 annually, along with a comprehensive benefits package and opportunities for professional development. Responsibilities E-Commerce Operations Manage day-to-day e-commerce operations, including online ordering, fulfillment, pickup, and delivery workflows Ensure accuracy of online product listings, pricing, promotions, and availability Coordinate with store managers and operations teams to ensure smooth order fulfillment Monitor order volume, fulfillment accuracy, customer issues, and service levels Sales Growth & Performance Drive online sales growth and customer adoption of digital ordering Track and analyze key performance indicators (KPIs), including: Online sales revenue Order volume and fulfillment accuracy Customer satisfaction and repeat usage Prepare regular performance reports for leadership Customer Experience Ensure a positive and culturally relevant online customer experience Address customer feedback, issues, and service improvements related to e-commerce Align digital experience with Talpa’s brand, family values, and community focus Cross-Functional Collaboration Partner with store operations, marketing, inventory, and finance teams Support promotions, seasonal campaigns, and special offers online Work closely with store leadership to align digital and in‑store execution Platform & Vendor Management Manage relationships with e-commerce platforms, delivery partners, and technology vendors Identify opportunities to improve system functionality, efficiency, and cost effectiveness Support evaluation and implementation of enhancements as the business grows Performance Tracking & Reporting Track KPIs including sales, average basket size, conversions, fulfillment accuracy, and customer satisfaction. Generate weekly and monthly reports with insights and actionable recommendations. Success Metrics (First 6–12 Months) Established and reliable e-commerce operating process across stores Consistent growth in online sales and customer adoption Improved order accuracy and customer satisfaction Clear reporting and visibility into e-commerce performance Strong collaboration with store and operations leadership Requirements Bachelor's degree in Marketing, Business, or related field 3-5 years of experience in e-commerce management or digital marketing Strong understanding of e-commerce platforms (Shopify, Magento, etc.) Proficiency in web analytics tools (Google Analytics, etc.) Excellent project management and organizational skills Strong analytical and problem-solving abilities Effective communication and collaboration skills Experience with online advertising and social media marketing Preferred Qualifications Experience in supermarket or grocery retail Experience serving Hispanic or multicultural customer markets Bilingual (Spanish / English) strongly preferred Familiarity with omnichannel retail or digital transformation initiatives #J-18808-Ljbffr Talpa Supermercados