IT Director

Job Description

POSITION OVERVIEW

The IT Director is responsible for the overall leadership, strategy, and performance of technology operations across IE Homes Clubs & Resorts. This role oversees infrastructure, systems, cybersecurity, vendors, and end-user technology to deliver secure, scalable, and user-friendly solutions across the company’s corporate, club, hospitality, real estate, and construction operations.

The IT Director will help build the IT function within a new, fast-growing organization while operating within the framework of our parent company. This position will collaborate closely with enterprise partners to align on security standards, infrastructure requirements, governance, and shared systems. The ideal candidate is a proactive, hands-on technology leader who can balance strategic planning with operational execution in a structured yet entrepreneurial environment.

ABOUT IE HOMES CLUBS & RESORTS

IE Homes Clubs & Resorts is a vertically integrated lifestyle company redefining how residential communities and private clubs work together, from ground-up development and hospitality operations to real estate sales and long-term Member experience. Our mission is to nurture authentic and fulfilling personal connections in vibrant lifestyle communities. Everything we build, from homes and clubhouses to systems and service models, supports that purpose.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Partner with company leadership to develop and execute a long-term technology strategy aligned with business objectives and growth.

• Oversee the performance, security, administration, and ongoing development of hardware, software, networks, telecommunications, and technology infrastructure across all company locations.

• Establish IT standards, policies, procedures, and governance in alignment with parent-company requirements and industry best practices.

• Lead cybersecurity efforts, including identity and access management, endpoint protection, vulnerability management, security awareness, incident response, and data protection.

• Develop and maintain business continuity, disaster recovery, backup, and technology recovery plans for critical systems and operations.

• Serve as the senior escalation point for complex or business-critical technology issues and ensure timely, effective resolution.

• Evaluate technology needs across the organization and recommend scalable solutions that improve efficiency, security, reliability, and the user experience.

• Lead major IT initiatives, including system implementations, integrations, upgrades, migrations, and new-location technology deployments.

• Maintain comprehensive documentation of technology infrastructure, systems, configurations, procedures, vendor relationships, and ongoing projects.

• Develop and manage the IT budget, technology contracts, software licensing, asset lifecycle, procurement, and vendor relationships.

• Establish appropriate controls for user access, system permissions, onboarding, transfers, and terminations in partnership with Human Resources and business leaders.

• Oversee technology vendors, managed service providers, and on-site IT support resources, ensuring appropriate service levels, accountability, and performance.

• Provide technology guidance, training, and support to employees and leaders and promote effective use of company systems and technology resources.

• Monitor emerging technologies, cybersecurity risks, and industry trends and recommend improvements appropriate for the company’s evolving needs.

• Maintain regular and reliable attendance and perform other related duties as required.

• Complete other projects, tasks, and responsibilities as assigned based on evolving business needs.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or an equivalent combination of education and relevant experience.

• 5–7 years of progressive IT experience, including at least 3 years in an IT leadership or management role.

• Experience supporting multi-site organizations; hospitality, private club, real estate, or construction industry experience is strongly preferred.

• Strong knowledge of Microsoft technologies, including Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Conditional Access.

• Strong knowledge of networking, infrastructure, wireless technologies, and security, with experience using Palo Alto Networks firewalls and Cisco Meraki switches and wireless access points preferred.

• Experience with endpoint management, remote monitoring and management, and endpoint security platforms such as Datto/Kaseya and CrowdStrike Falcon.

• Knowledge of cybersecurity principles, identity and access management, data protection, backup and recovery, incident response, and IT risk management.

• Experience managing technology vendors, contracts, budgets, licensing, and asset procurement.

• Experience leading technology implementations, integrations, migrations, and cross-functional projects.

• Experience with financial/accounting, hospitality, point-of-sale, club management, construction, or real estate technology platforms is preferred.

• Strong analytical, troubleshooting, and problem-solving skills with a commitment to responsive, high-quality service.

• Ability to communicate technical concepts clearly to both technical and non-technical audiences, including senior leadership.

• Ability to manage multiple priorities in a fast-paced, growing, multi-location organization.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to work in a professional office environment and at active club, hospitality, construction, and development locations as business needs require.

• Ability to sit, stand, walk, bend, and reach as needed to install, inspect, troubleshoot, or support technology equipment.

• Ability to lift and carry technology equipment weighing up to 25 pounds, with occasional lifting of heavier equipment with assistance.

• This role requires regular travel to company locations and project sites, including occasional overnight travel, based on business and operational needs.

• Ability to work outside standard business hours when required for system maintenance, implementations, critical incidents, or operational support.

Your resume will be reviewed by a member of our Recruiting team, and we’ll reach out directly if there is a potential fit. We use Microsoft Teams for interviews, and all interviews are conducted live with a member of our Recruiting or Hiring teams.

Equal Employment Opportunity Employer: IE HCR LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.