Site Operations Supervisor II

Lead Operations. Empower Teams. Elevate Patient Care. TRA Medical Imaging is seeking an experienced and dynamic Site Operations Supervisor II (SOS II) to lead operational excellence across our Olympia and Lakewood outpatient imaging centers. This leadership role is ideal for a healthcare operations professional who thrives in a fast-paced environment, excels at developing high-performing teams, and is passionate about delivering exceptional patient experiences. As a Site Operations Supervisor II, you will oversee daily clinic operations, staffing, workflow optimization, accreditation readiness, patient satisfaction, and financial stewardship while partnering with physicians, radiologists, modality specialists, and executive leadership to drive organizational success. This role will supervise both the Olympia and Lakewood locations and requires regular travel between sites. Pay and Benefits Compensation $77,863 - $97,667 annually Compensation is based on relevant experience, skills, and abilities. Benefits + Perks At TRA, we believe in supporting our employees both professionally and personally. Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options Employee Assistance Program (EAP) with mental health and wellness resources Basic life insurance and long-term disability coverage Robust 401(k) package: Automatic 3% employer contribution beginning on day one Up to 3% employer match Accrue up to 17 days of PTO annually for eligible new employees Generous PTO rollover and PTO cash-out opportunities 9 paid holidays Annual automatic compensation growth path Profit sharing program Legal and Identity Protection benefit options Additional voluntary benefits available What You'll Do Operational Leadership Oversee operations for multiple outpatient imaging centers Ensure efficient patient flow, operational continuity, and exceptional customer service Collaborate with leadership to standardize workflows and improve operational performance Develop and implement strategies that support clinic growth, efficiency, and service excellence Monitor patient volumes, staffing needs, and operational metrics to meet organizational goals Manage site budgets and operational resources Team Leadership & Development Lead, coach, mentor, and develop clinical and administrative staff Manage employee performance and support professional growth Coordinate onboarding and ongoing staff training Foster a culture of accountability, teamwork, and continuous improvement Partner with radiologists, modality specialists, and leadership to ensure operational success Staffing & Workforce Management Manage schedules and staffing allocations Approve and track employee timecards, PTO, overtime, and leave requests Collaborate with Human Resources and Payroll to ensure compliance with employment regulations Support workforce planning initiatives Quality, Compliance & Accreditation Maintain accreditation readiness and regulatory compliance Lead quality improvement initiatives Monitor patient and staff safety programs Coordinate equipment maintenance and operational continuity plans Site & Resource Management Oversee facility improvement projects and capital equipment initiatives Manage supply purchasing and resource allocation Collaborate with Marketing to monitor patient and referring provider satisfaction metrics Qualifications Required High School Diploma or GED Strong leadership, organizational, and problem‑solving skills Excellent communication and interpersonal abilities Ability to manage confidential information with discretion Demonstrated customer service excellence Ability to effectively manage multiple priorities in a fast‑paced healthcare environment Preferred Bachelor's degree 2-4 years of supervisory or management experience in a multi-modality radiology clinic, imaging center, or hospital setting Experience with RIS/PACS systems Experience managing healthcare operations, staffing, and accreditation activities Ideal Candidate You are: A collaborative healthcare leader who builds trust and accountability Experienced in outpatient healthcare operations Skilled at balancing patient satisfaction, employee engagement, and operational performance Comfortable making data‑driven decisions and solving complex operational challenges Passionate about creating exceptional patient and employee experiences TRA Medical Imaging is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees can thrive. #J-18808-Ljbffr