Sales Onboarding Specialist

Sales Onboarding Specialist

Your Impactful Presence: We're seeking a Sales Onboarding Specialist who thrives on connection, energy, and inspiration. This role is designed for someone who is naturally charismatic. A true influencer who knows how to spark enthusiasm, build meaningful relationships, and bring out the best in others. As the face of our onboarding experience, you'll not only guide new hires through the fundamentals of our sales process but also energize them with a vision of success. With your approachable personality and inspiring communication style, you'll transform training sessions into engaging, motivating experiences that leave a lasting impact.

Purpose: The Sales Onboarding Specialist facilitates our 3-4 week in-person training program for new sales teammates, transforming them into confident, skilled professionals through comprehensive on-site instruction that covers essential sales processes, product knowledge, objection handling, relationship selling, and closing techniques. This role provides immersive, hands-on learning experience combined with real-time coaching through shadow sessions during guest interactions, conducts rigorous skills assessments and certifications to ensure readiness for independent selling, and extends support beyond initial onboarding through ongoing performance development, monthly market training facilitation, and continuous skill enhancement in areas such as goal setting, commission strategies, and advanced sales techniques. The specialist manages training compliance and progress tracking through the Learning Management System (LMS), collaborates with leadership to enhance program effectiveness, and creates dynamic, results-driven learning environments that reinforce company policies and operational excellence, ensuring every new sales teammate graduates with the knowledge, confidence, and practical skills necessary to achieve immediate and sustained sales success.

Essential Functions:

• Facilitate In-Person Training Program (34 Weeks): Conduct comprehensive, on-site new hire training covering sales processes, product knowledge, objection handling, relationship selling, and closing techniques.
• Real-Time Coaching & Ongoing Development: Provide live shadow coaching during guest interactions to build confidence, reinforce best practices, and deliver structured follow-up sessions beyond the first 90 days.
• Skills Assessment & Certification: Evaluate associate progress through role-playing, sales demonstrations, and testing to certify readiness for independent selling.
• Performance Development: Train associates on goal setting, commission strategies, time management, and performance metrics to maximize individual productivity.
• Outside Sales & Follow-Up Training: Teach advanced selling techniques for expanding customer relationships and driving business opportunities beyond the showroom floor.
• Learning Management System (LMS) Administration: Assign training modules, track progress, generate reports, maintain training calendars, and ensure regional compliance with assigned courses.
• Program Enhancement: Collect feedback from managers and cross-functional partners to refine training content, delivery methods, and overall effectiveness.
• Management of Learning Environment: Create and maintain a positive, engaging training atmosphere while reinforcing company policies, operational standards, and sales strategies.
• Ongoing Regional Training Management: Lead monthly training sessions for sales associates, develop supplemental learning tools, and distribute post-training surveys to measure effectiveness.
• Compliance & Reporting: Monitor LMS activity, track regional course completion, and provide progress updates to management for accountability and compliance.

Qualifications:

• At least 3 years of experience in retail sales, sales training, or a related field.
• Strong understanding of sales processes, customer engagement, and closing techniques.
• Passionate and committed to coaching and developing others.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including nights, weekends, and holidays to provide effective training support.
• Comfortability delivering training in both one-on-one and group settings within a fast-paced retail environment.
• Familiarity with e-learning platforms, LMS (Learning Management Systems), and other training technologies.

Requirements:

• High School Diploma required; Associate's Degree in Sales Management, Business, or Communications preferred.

Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds.