Operations Specialist [Remote]

Job Title:  Operations Specialist

Company: Starlink Installation Pros
Location: Austin, TX

About Us

Starlink Installation Pros is a forward-thinking service provider specializing in professional installations of SpaceX’s Starlink satellite internet systems. We strive to deliver unparalleled service and innovative solutions to our customers. Our mission is to empower connectivity while making every customer feel like a hero.

Position Overview

We are seeking an  Operations Specialist to join our dynamic team. This role is pivotal in ensuring smooth day-to-day operations by managing essential administrative tasks, optimizing workflows, and providing backup support across several departments.

Key Responsibilities

• Customer Interaction:

  • Answer phones and provide exceptional customer service.
  • Monitor the intercom system to handle inquiries efficiently.

• Order and Returns Management:

  • Process RMA (Return Merchandise Authorization) requests and manage product returns.
  • Handle work orders, ensuring optimization for better efficiency and accuracy.

• Financial Oversight:

  • Calculate commissions and manage returns to support accurate financial reporting.
  • Assist in collections and develop improved systems to ensure timely payments.

• Logistics and Shipping:

  • Coordinate the shipping of parts during office hours to meet client and technician needs.

• Cross-Functional Support:

  • Act as a backup for:

    • Product ordering, ensuring seamless inventory management.
    • Customer service tasks, addressing queries and resolving issues.
    • Technician management, supporting scheduling and communication.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Experience with financial calculations and workflow optimization preferred.
• Proficiency in logistics, customer service, and administrative tasks.
• Tech-savvy with the ability to quickly learn new systems and tools.

Why Join Us?

• Be part of a company that values innovation and reliability.
• Work in a collaborative and supportive environment.
• Opportunities for growth and development within the company.

Ready to Apply?
If you’re passionate about operational excellence and want to contribute to a fast-growing company, we’d love to hear from you! THIS IS A TEST... do NOT apply here on this site.

Submit your resume and cover letter to View email address on swooped.co

If you fit our THRIVE model on first impressions, we will direct you to the next stage.

Benefits

Competitive wage, fun work environment, startup environment, possibility for rapid advancement as we grow globally.