Enrollment Outreach Manager (Bilingual - Spanish Required)

We're excited to provide the best education in the best environment to our students!Enrollment Outreach Manager (Bilingual - Spanish Required)Reports To: Director of MarketingLocation: 3002 S. Priest Drive, Tempe, AZ 85282Employment Classification: Full-Time, On-SiteSalary Range: $48,000–$50,000 annually, based on experiencePosition SummaryAMS Impact Group is seeking an energetic, bilingual, and results-driven Enrollment Outreach Manager to lead the organization's community outreach and enrollment initiatives across Arizona.This position serves as the direct supervisor for a team of Enrollment Outreach Coordinators while actively supporting enrollment efforts throughout assigned communities. As a player-coach, the Enrollment Outreach Manager balances direct community engagement with leadership responsibilities, maintaining approximately a 60/40 split between outreach activities and team management.The Enrollment Outreach Manager is responsible for driving enrollment lead generation, coaching team members, ensuring process compliance, monitoring performance metrics, and partnering closely with Marketing and Enrollment teams to achieve regional enrollment goals. The ideal candidate is an experienced leader with exceptional communication skills, a passion for community engagement, and the ability to motivate high-performing teams in a fast-paced environment.About AMS Impact GroupAMS Impact Group is the management organization supporting Academies of Math and Science (AMS), a network of high-performing public charter schools serving nearly 10,000 students across Arizona and Arkansas. Our mission is to expand educational opportunities by connecting families with high-quality educational options that prepare scholars for lifelong success.Key ResponsibilitiesTeam Leadership & Performance ManagementServe as the direct lead for Enrollment Outreach Coordinators, providing daily guidance, support, and accountabilityBalance leadership responsibilities with direct outreach work (approximately 60% outreach / 40% team leadership)Monitor team performance against monthly and seasonal lead-generation goalsReview team activity reports, CRM data, and call/text interactions to ensure quality, consistency, and complianceConduct call reviews and outreach audits to reinforce best practices and improve conversion outcomesTraining, Coaching & DevelopmentLead onboarding and ongoing training for Enrollment Outreach Coordinators.Coach team members on:Community engagement techniquesObjection handlingLead qualificationCRM usage and documentation standardsIdentify performance gaps and provide corrective coaching and ongoing skill development.Reinforce expectations for data accuracy, documentation quality, and proper CRM and enrollment system usage across the team.Foster a culture of continuous learning, accountability, and high performance through regular feedback and coaching.Community Outreach & Territory ManagementActively manage an assigned outreach territory while building relationships with community organizations, business partners, and event coordinators.Support regional outreach coverage to ensure consistent community presence and enrollment lead generation.Represent Academies of Math and Science at community events, school fairs, presentations, and enrollment activities in both English and Spanish.Support evening and weekend outreach events during peak enrollment seasons as business needs require.Event Management & Enrollment SupportAssist in planning, staffing, coordinating, and executing enrollment outreach events.Support event logistics, including setup, operation, and breakdown.Generate qualified enrollment leads by engaging prospective families and promoting AMS campuses.Guide families through the enrollment and registration process as needed.Support campus registrars and enrollment teams by ensuring timely communication and follow-up with prospective families.Enrollment Operations, Reporting & Data CollaborationEnsure all outreach and enrollment processes are followed correctly and consistentlySupport school registrars by ensuring accurate, timely communication to prospective familiesUtilize CRM and application management systems to track:outreach activityleads generatedfollow-up statusconversion progressCoordinate closely with the Marketing Analyst to: ensure data accuracy and completeness align on reporting definitions and metrics, identify data gaps or system issues, support enrollment reporting needs for leadership.Communication system or data challenges proactively to ensure timely resolutionAdministration & Team OperationsManage daily activity reporting and scheduling for the teamEnsure team compliance with policies, documentation standards, and data usage requirementsRequired QualificationsQualifications:Bilingual fluency in Spanish and English (required)Dependable transportation and valid driver’s licenseAbility to travel locally within assigned regionAbility to lift 50lbs and work outside.Comfortable working evenings and one to two weekends during peak seasonStrong leadership presence with the ability to motivate and coach othersConfident communicator comfortable engaging families, partners, and staffHighly organized with strong attention to detail and follow-throughComfortable using CRM and enrollment systemsPreferred QualificationsPrior experience in enrollment outreach, community engagement, or team leadershipExperience working closely with data, reporting, or analytics teamsExperience in K–12 education, charter schools, or enrollment operationsKnowledge, Skills & AbilitiesStrong leadership presence with the ability to motivate, coach, and develop others.Excellent bilingual verbal and written communication skills.Strong customer service and relationship-building abilities.Experience utilizing CRM or enrollment management systems.Strong organizational skills with exceptional attention to detail.Ability to analyze performance metrics and identify opportunities for improvement.Ability to prioritize multiple projects in a fast-paced environment.Comfortable working evenings and one to two weekends during peak enrollment seasons.Ability to lift and transport materials weighing up to 50 pounds.Ability to work indoors and outdoors in varying weather conditions.Working ConditionsFull-time, on-site position based in Tempe, Arizona.Frequent travel throughout the Phoenix metropolitan area and surrounding communities.Regular evening and weekend work during peak enrollment periods.Frequent standing, walking, lifting, and event setup responsibilities.Combination of office work and community-based outreach activities.BenefitsCompetitive salary based on experienceMedical, Dental, Vision, Life, and Disability Insurance401(k) Retirement Plan with Employer ContributionsPaid Time Off and Paid HolidaysProfessional Development OpportunitiesOpportunities for Career Growth within a Growing OrganizationWhy Join AMS Impact Group?Join a mission-driven organization committed to expanding educational opportunities for students and families. As the Enrollment Outreach Manager, you'll lead a passionate outreach team while building meaningful community partnerships that directly support student enrollment and organizational growth. This is an exciting opportunity to combine leadership, community engagement, and strategic impact within one of Arizona's leading charter school networks.Join us to enjoy rewarding challenges and ongoing opportunities! #J-18808-Ljbffr FHLB Des Moines