Call Center Representative

Job Description

Job Description

Customer Service Representative

Location: Buffalo, NY

Workplace Type: 100% On-site

Experience Level: Entry Level

Industry: Banking / Financial Services

Environment: Call Center / Customer Support

We are seeking Customer Service Representatives to join a fast-paced customer support team within the banking industry. This is a great opportunity for someone looking to gain professional experience in banking, customer service, and financial services.

In this role, you will assist customers with account questions, online and mobile banking, card-related inquiries, technical issues, and general banking services. You will work across multiple systems to research questions, troubleshoot problems, and provide a positive customer experience.

• Provide high-quality customer service via inbound customer calls.
• Identify, research, and resolve customer questions and concerns efficiently.
• Educate customers on available banking products and services.
• Assist customers with online banking, mobile applications, bill pay, and other digital services.
• Troubleshoot online access and other basic technical issues.
• Assist with debit and credit card-related questions.
• Utilise multiple customer databases and computer systems to research and document interactions.
• Work towards resolving customer inquiries during the first call whenever possible.
• Follow established call procedures, policies, scripts, and confidentiality requirements.
• Handle difficult or frustrated customers professionally and tactfully.
• Complete outbound customer calls as assigned and document results.
• Meet productivity, service, call quality, attendance, and performance expectations.
• Collaborate with team members in a fast-paced call center environment.

• Previous customer service experience preferred.
• Call center or banking experience is a plus, but not required.
• Strong computer skills and ability to navigate multiple systems.
• Comfortable learning new technology and online platforms.
• Excellent verbal communication and active listening skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to remain professional and composed when handling challenging customer situations.
• Strong attention to detail and accuracy.
• Reliable attendance and ability to adhere to assigned schedules.
• Ability to work effectively in a team environment.

This position requires flexibility within a rotating call center schedule.

• Start times may range from 8:00 AM to 11:30 AM .
• Shifts may include early, mid, and later schedules.
• Some shifts may run until approximately 8:00 PM .
• Saturday availability is required on a rotating basis.
• Some weeks may include a half-day shift.
• Schedules may rotate based on business and call-volume needs.

• Great entry-level opportunity to gain corporate experience .
• Build valuable experience within the banking and financial services industry .
• Develop transferable customer service, technology, problem-solving, and call center skills.
• Gain hands-on experience working with banking systems, digital platforms, and customer databases.
• Ideal for someone looking to establish or grow a career in customer service, banking, operations, or financial services .

This is a Contract position based out of Buffalo, NY.

The pay range for this position is $17.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Buffalo, NY.

This position is anticipated to close on Oct 28, 2026.

This is a fully onsite position in Buffalo,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.