Customer Engineer

Atleos At NCR

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary And Key Areas Of Responsibility

Installs, repairs and maintains hardware of ATM's and related devices. Produces and maintains equipment performance/activity reports and installs modifications. Provides multi-vendor maintenance. Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. Diagnose problems based on the information provided in assigned call as well as working with the customer to determine all issues at the site. Responsible for ownership of customer issues until resolution according to SLA agreements. Daily process the movement of stock and nature of the callout details on the mobile app. Communicate status updates with your electronic call notes throughout the day. Deal with customers and third-party service providers telephonically and in-person. Travel within South Africa to perform ATM's and related devices servicing, installations and repairs. Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application

Applies working knowledge of assigned product line(s). Applies policies, procedures and basic diagnostic techniques. Develops sales and lead generation skills. Trouble shoots more advanced modules. Conflict resolution and Escalation procedures. Complete NCR specific Certification based on business/district needs and assigned areas. Complete business/district specific training (i.e. T&T training) as prescribed by manager.

Basic Qualifications

Grade 12 or NQF 4 Equivalent. National Diploma in Electrical Engineering. Comptia A+ Certification is advantageous.

Minimum Experience

Prior technical experience in the ATM/ related field is essential 3-5 years. Computer Literate. Proficient in English. Valid South African Driving License (Code B/8).

Personal Characteristics

Communication Skills. Self- Driven and Disciplined. Customer Focussed and Team Player.