Customer Service Agent

Overview At Your Service Agents manage the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, various computer systems, and radio. We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed and we work well under pressure and can be flexible and adaptable when needed in this versatile department. Training will take place with the Front Desk team and as AYS Representatives are responsible for a variety of activities. This position requires exceptional attention to detail, excellent multi-tasking skills, and the ability to work at a faster-than-average pace. At Your Service is located in our Village Center and job duties will include covering the VC desk for guest inquiries, check ins and check outs. See the Front Desk job description for a comprehensivelist of duties. Responsibilities Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions. Have a good working knowledge of our property management system and job duties of other departments Strong written and verbal communication skills are required Excellent organizational skills to manage lost and found. Must be able to track and organize lost items to ensure quick returns to employees and guests Must be tech savvy to operate computers, copier, fax machine, phone, and radio Must have a willingness to help others Be able to handle money and accurately balance the bank at the beginning and end of each shift Work 8 hours shifts sitting or standing for long period of time Greet guests in a warm, welcoming, and professional manner Work with integrity, discretion and attention to detail to protect private information Conduct phone conversations in a friendly and professional manner Contribute to creating and maintaining a culture of positivity, productivity, and professionalism Take action to quickly and creatively solve guest problems within appropriate scope Communicate professionally in detail with Manager on Duty when needed in a timely manner Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures Qualifications High School Diploma or equivalent Hospitality experience preferred Proficient in Microsoft Office and other computer applications Excellent communication skills Work well under pressure Positive attitude Submitting a resume with your application is highly appreciated! All full time seasonal employment at Big Sky Resort includes: Be a part of ourfull-time team and enjoy these great benefits! FREE Ski Pass for you, your spouse and dependents FREE passes for spouse and dependents Discounted passes for friends and family Steep discountsonLodging rates for accommodation for friends and family (blackout dates apply) 25%-50% off Food and Beverage Outlets 30% off Retail at all outlets with additional gear and sponsor discounts Wellness Days and PTO Accrual #J-18808-Ljbffr