Systems Engineer, Support

Systems Engineer, SupportLocation: New York City, NY (Onsite Tuesday, Wednesday, & Thursday)Position OverviewWe are seeking a Systems Engineer, Support to ensure reliable, secure, and user-focused operation of our IT systems. This role combines systems engineering with hands-on end-user support across Linux, macOS, and Windows environments. The Systems Engineer, Support will troubleshoot incidents, perform maintenance and hardening tasks, and collaborate with cross-functional teams to improve system reliability and security while delivering excellent customer service to internal stakeholders.Key ResponsibilitiesProvide Level 2/3 support for end users and infrastructure across Linux, macOS, and Windows platforms, diagnosing and resolving hardware, software, network, and configuration issues.Perform systems engineering tasks including server and workstation provisioning, configuration management, patching, and automation to maintain consistent, scalable environments.Implement and maintain system security controls: hardening, access management, vulnerability remediation, and monitoring to meet organizational security standards.Respond to incidents and service requests in a timely manner, documenting troubleshooting steps, root cause analysis, and resolutions in the ticketing system.Collaborate with IT teams to design and deploy system improvements, upgrades, backups, and disaster recovery processes.Develop and maintain technical documentation, runbooks, and knowledge base articles to support repeatable operations and end-user self-help.Train and assist end users on common tools, secure practices, and platform features to reduce recurring issues and improve productivity.Participate in on-call rotations, change management, and regular review of system health, performance metrics, and capacity planning.QualificationsBachelors degree in Computer Science, Information Technology, or equivalent experience, or relevant technical certifications (e.g., RHCE, CompTIA Linux+, Microsoft Certified: Modern Desktop Administrator Associate).3+ years of hands-on experience providing support and systems engineering in enterprise environments supporting Linux, macOS, and Windows.Strong troubleshooting skills in end-user support and infrastructure, including experience with common desktop applications, AD/Azure AD, file services, networking fundamentals, and remote support tools.Practical experience with system security best practices: patch management, user account lifecycle, least privilege, endpoint protection, and vulnerability scanning.Familiarity with configuration management and automation tools (e.g., Ansible, Puppet, SCCM, Jamf) and scripting (Bash, PowerShell, Python) to streamline operations.Experience with monitoring, logging, and incident response processes and tools (e.g., Nagios, Prometheus, Splunk, ELK).Excellent verbal and written communication skills, customer-focused mindset, and ability to work collaboratively across teams and to mentor junior technicians.BenefitsVacation/PTOMedicalDentalVision401kBonusRelocation