Business System Specialist

Position Business System Specialist Location Oakland, CA (Hybrid) Pay $52 to $53/hour Type Contract Schedule Monday - Friday Experience 2+ years of experience in IT network operations, process improvement, product support, or related technology functions. Experience with enterprise IT environments, ticket management systems, and project support preferred. Education High school diploma/GED or equivalent experience required. Bachelor’s degree in Information Technology, Business, Engineering, or related field preferred. Job Description Monitor and support IT network operations, including incident, problem, and change management processes. Analyze technical issues, perform root cause analysis, and apply troubleshooting procedures to resolve incidents. Manage tickets, technical escalations, communications, and documentation throughout incident resolution. Identify trends, analyze data, and develop recommendations to improve network performance and reliability. Support system upgrades, maintenance activities, and continuous improvement initiatives. Document solutions, processes, and best practices to support future troubleshooting and operational efficiency. Analyze and improve business processes by identifying gaps, inefficiencies, and opportunities for optimization. Develop, implement, and maintain IT standards, procedures, policies, and operational documentation. Support process improvement initiatives using methodologies such as Lean Six Sigma and ITIL. Develop performance metrics, conduct benchmarking, and perform cost-benefit analysis to support improvements. Act as a liaison between business stakeholders, technical teams, and end users to ensure solutions meet organizational needs. Support technology projects by coordinating activities, gathering feedback, and ensuring successful delivery. Provide customer insights and recommendations to enhance technology products and services. Mentor team members and support a culture of collaboration, learning, and continuous improvement. Participate in audits, compliance initiatives, remediation efforts, and special projects. Communicate effectively with technical and non-technical audiences, including leadership teams. Position Requirements Knowledge of network protocols, operating systems, software applications, and IT infrastructure. Experience with process improvement methodologies such as Lean, Six Sigma, or ITIL preferred. Strong analytical skills with the ability to troubleshoot issues, analyze data, and develop solutions. Strong communication, organizational, and project management skills. Ability to manage multiple priorities and work independently or collaboratively in a fast‑paced environment. Proficiency with Microsoft Office Suite, especially Excel and Word. Experience with Agile environments and technical documentation preferred. Relevant certifications preferred, including ITIL, Lean Six Sigma, Agile, CCNA, CompTIA A+, or PMI certifications. Must be a local candidate with the ability to travel as needed. Company‑provided laptop and phone will be provided. Must have access to a personal computer while company equipment is being shipped. Must be available to support a 24/7 operations environment, including varied shifts as needed. Benefits Medical 401k We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr