Clinical Applications Specialist I

Clinical Applications Specialist

How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is covering portions of VA; W. VA; KY; TN; NC; SC. Best area to be located is central NC.

Role

The Clinical Applications Specialist (CAS), within infrequent supervision, must be able to support assembly of Carl Zeiss instruments, and their peripheral devices, as well as perform basic equipment troubleshooting, train technicians and/or doctors on instrument operation, and communicate basic equipment maintenance procedures in a professional manner.

Responsibilities

• Manage on-site and remote trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of "border" customers.
• Possess knowledge of the diagnostic ophthalmic industry.
• Serve as the customer's liaison to Carl Zeiss liaison on administrative and technical/clinical issues. Request assistance as needed.
• Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues. Begin development of a working relationship with both groups that enhances customer care.
• Begin process of learning to identify & communicate sales leads.
• Prepare and submit applicable documentation in a complete, accurate & timely manner as directed. This includes but is not limited to expense reports, & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products.
• Adhere to "CAS Responsibility" document.
• Other duties may include, but are not limited to setup and instruction on Carl Zeiss equipment at Convention and/or Seminars.
• Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.

Qualifications

• At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
• Knowledge of visual fields, lensometry, refractometry, and Biometry and/or fundus photography. Knowledge of laser scanning technology is helpful but not mandatory.
• Good communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)
• Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision.
• Requires valid driver's license.

Special Demands

• Must be able to lift up to 70 pounds.
• Extensive travel by automobile and air, with some overnight travel, is required. Job requires long distance automobile travel with frequent bending and kneeling. Job requires an average of 4 hours driving per day and 2 customer visits per day.
• Must conduct him/herself in accordance with standards of professional business protocol, routinely meet basic job performance criteria and present him/herself as well groomed and attired.
• This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Your ZEISS Recruiting Team: Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).