Case Manager - Certified Peer Support Specialist (CPSS)

Title: Case Manager - Certified Peer Support Specialist (CPSS)

FLSA Status: Full Time, Non-Exempt

Purpose

This position is responsible for providing mobile case management services to individuals with serious mental illness and substance use disorder who are living in shelters, on the street, are without stable housing, or are at-risk of homelessness. The Case Manager-CPSS will draw on their own experience with mental illness to provide peer counseling and direct support, as well as model wellness and assist individuals in their recovery. As part of the team, will work in partnership and collaboration with social service and housing providers to ensure that individuals experiencing homelessness decrease the time between referral and being housed, make connections with other services as needed, and remain engaged.

Key Responsibilities:

Duties and Responsibilities:

• Connect with individuals referred to Guild who are experiencing housing instability or homelessness.
• Coordinate intake and perform an individualized needs assessment to develop a Housing Support Plan that addresses barriers to obtaining housing.
• Connect individuals to suitable housing options like subsidized housing, Section 8, emergency housing vouchers (EHVs), single room occupancy (SROs), permanent supportive housing, affordable and market-rate housing, and other similar opportunities.
• Assist individuals in accessing services and resources and coordinating housing related paperwork, with prospective landlords, ensure completion of Coordinated Entry Assessment for potential priority housing opportunities.
• Provide crisis intervention to homeless individuals in the community or in a safe environment as needed.
• Attend monthly training offered by the Department of Human Services (DHS) and other stakeholders or as needed.
• Document all interactions and communications with individuals in an accurate and timely manner in the Homeless Management Information System (HMIS) and Guild’s electronic health records system (Credible).
• Promote an inclusive, diverse, culturally competent, and respectful work environment.
• Support and exhibit Guild values of empowerment, dignity, collaboration, innovation, and perseverance.
• Other duties as assigned.

Required Skills/Abilities:

• Knowledge of severe and persistent mental illness (SPMI) and the needs of people with SPMI.
• Knowledge of local community resources and eligibility requirements. Resources needed include those pertaining to housing and healthcare for a variety of populations and needs.
• Skills in a variety of treatment approaches including person-centered planning, harm reduction, and motivational interviewing.
• Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
• Strong written and verbal communication skills.
• Presentation and meeting facilitation skills.
• Ability to work as a proactive and positive member of a team to deliver quality services.
• Ability to maintain confidentiality of organization and client data.
• Ability to use sound judgment and maintain healthy professional boundaries.
• Analytical and problem-solving skills.
• Ability to meet deadlines and set priorities.
• Proficiency with a variety of web-based software and databases, including Microsoft Office Suite and electronic medical records systems.

Working Conditions:

• This position is based in Anoka County; however, the majority of work is in the field as services are provided to clients wherever needed.
• Some activities may be required in the community.
• Travel may be required to other program sites.
• Requires transporting clients in a personal vehicle regularly.
• This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets.
• Prolonged periods at a desk, working on a computer.
• Manual dexterity for tasks such as taking notes, using technological devices for documentation, or assisting clients with certain activities if needed.
• Must be ambulatory and able to negotiate stairways.
• The ability to lift and carry heavy weights that could be up to 40 pounds.

Education and Experience:

Required

Level I Certified Peer Support Specialists must meet the following criteria:

• Qualified under Minnesota statute as a Mental Health Rehabilitation Worker.
• Successfully completed the Minnesota Department of Human Services (DHS) approved Certified Peer Specialist training and certification exam.
• Level 1 Certified Peer Support Specialists: If you are yet to be certified or on the path to certification, we can consider your application.

Preferred

Level II Certified Peer Support Specialists must meet all requirements of a Level I CPS and the following criteria:

• Qualified as a behavioral health practitioner per state statute.

Additional Requirements

• Must not be actively receiving services from Guild and must not have received services within the last two years.
• A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• Ability to pass a MN Department of Human Services background check.

Guild’s Employer Promise:

We know you do your best work when you feel supported and have the flexibility to meet all of life’s demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we’re motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you.

About Guild:

Guild is a Minnesota not‑for‑profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long‑term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing.

Benefit Highlights:

Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long‑term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply.

Salary

The salary range for this position is between $25 - $27.40 hourly. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate’s professional experience, skills, and relevant education, training, and certifications.