Customer Success Manager

Vironix Health is an Austin-based health technology company transforming chronic care through AI-powered remote patient monitoring (RPM) and chronic care management (CCM). We partner with physician groups and nephrology practices nationwide to deliver better outcomes through data-driven, tech-enabled care coordination. We move fast, think big, and believe the best is still ahead of us.

THE ROLE

We're looking for a Manager / Director of Customer Success who is equal parts relationship builder, data enthusiast, and self-starter. This is a high-ownership role sitting at the intersection of clinical operations and technology - you'll be the face of Vironix to our physician and practice partners, ensuring they see measurable value, stay retained, and grow with us.

This is not a hand-holding support role. We need someone who can build and run a scalable customer success function from the ground up, bring a head on their shoulders when it comes to data and tech, and move with startup urgency. If you thrive in ambiguity, take pride in ownership, and love turning customer relationships into long-term partnerships, keep reading.

WHAT YOU'LL OWN
• Own the full post-sales customer relationship with physician groups, nephrology practices, and clinical partners
• Serve as the primary point of contact for doctors and practice administrators - building trust, driving adoption, and managing escalations
• Lead patient retention strategy and monitor key metrics, flagging risks and opportunities proactively
• Drive contract renewals and expansions through a consultative, value-based approach
• Design and maintain performance reporting dashboards and QBR materials that clearly communicate program impact to clinical stakeholders
• Identify and implement tools and workflows that reduce customer friction and scale the CS function without scaling headcount proportionally
• Partner cross-functionally with clinical ops, product, and the technology team to translate customer feedback into product and process improvements
• Build and document repeatable playbooks for onboarding, engagement, escalation, and renewal

WHAT WE'RE LOOKING FOR
• 3-7 years of customer success, account management, or client services experience - ideally in health tech, SaaS, or a data-driven B2B environment
• Genuine comfort with data: you can pull a report, build a dashboard, interpret trends, and translate numbers into a compelling story for a physician
• Strong communicator who can flex between a clinical audience (physicians, care coordinators) and an internal technical one (product, engineering)
• Experience owning renewals and retention metrics - you understand the levers and know how to pull them
• Startup DNA: you don't wait to be told what to do, you figure it out, build it, then make it repeatable
• Familiarity with customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM, CCM, or value-based care
• Based in Austin, TX or willing to relocate; ability to meet in-person periodically is important to us

BONUS POINTS
• Background in healthcare, health IT, or working directly with physician practices
• Experience building a CS function from an early stage
• Familiarity with chronic care management (CCM) or remote patient monitoring (RPM) programs
• Comfort with Google Workspace, project management tools, and BI/reporting platforms

WHY VIRONIX
• Meaningful work - we're directly improving outcomes for patients with chronic illness
• Startup culture with real ownership and room to grow into a leadership role
• Competitive base salary ($100K-$140K) with performance bonus tied to retention and expansion
• Collaborative, no-ego team that values speed, candor, and execution
• Austin-based with flexibility - this role is hybrid with occasional in-person collaboration

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