Insurance Customer Service Representative Bilingual (English/Spanish) (copy1)

Job Description Join Kimenker Insurance Agency Inc. – Allstate Agency, a vibrant Las Vegas, Nevada based agency committed to excellence in service and customer satisfaction. As a bilingual (English/Spanish) Insurance Customer Service Representative, you will connect and assist a diverse clientele, bridging communication gaps and providing superior service. In this non‑remote role, you will be at the forefront of customer interactions, playing a crucial part in policyholder support and engagement. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon‑Fri Schedule Hands‑on Training Career Growth Opportunities Responsibilities Client Interaction: Engage directly with clients, ensuring their insurance needs are understood and met with a personalized approach. Support Services: Provide outstanding customer service by handling inquiries, resolving issues, and ensuring client satisfaction. Policy Guidance: Assist clients in navigating and comprehending their insurance policies and coverages. Bilingual Communication: Utilize English and Spanish skills effectively to communicate with a diverse client base. Documentation: Maintain accurate and updated client records in compliance with agency policies and regulations. Proactive Outreach: Contact clients regularly to ensure they have up‑to‑date information on their policies and coverages. Requirements Licensing: Must possess active Nevada state Property & Casualty Insurance License. Bilingual Skills: Fluency in both English and Spanish is essential. Experience: Previous experience in insurance sales or a related field is highly desirable. Communication Skills: Outstanding verbal and written communication abilities in both English and Spanish. Customer Service: Strong commitment to service excellence and customer satisfaction. Team Collaboration: Ability to work well within a team and independently. Problem Solving: Strong ability to handle challenging customer inquiries and resolve issues efficiently. Technology Skills: Comfortability with using CRM systems and office software. Company Description Kimenker Insurance Agency Inc., an Allstate Agency, is more than just an insurance provider; we are your trusted partners in safeguarding what matters most. Located in the heart of Las Vegas, we are dedicated to providing comprehensive and personalized insurance solutions to individuals, families, and businesses. Our mission is to offer peace of mind through reliable coverage and exceptional customer service, ensuring you’re protected against life’s uncertainties. We pride ourselves on a warm, welcoming, and community‑focused culture. At Kimenker Insurance Agency, you’ll find a supportive environment where empathy, integrity, and client well‑being are at the core of everything we do. Our team is committed to building lasting relationships based on trust and understanding. We believe in empowering our clients with knowledge and confidence, helping them navigate the complexities of insurance with ease. Join us and become part of a team that genuinely cares about making a positive impact in our community, one policy at a time. #J-18808-Ljbffr