Account Manager

Job Description

Job Description

Description:

At Cooperative Systems, client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing excellent customer service. 

• Develop and maintain existing client account relationships and overall customer satisfaction. 
• Generate proposals and quotations for solutions and services within Cooperative Systems’ approved technology standards. Follow up as appropriate. 
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents. 
• Performs customer analysis to identify products or solutions to benefit the customer’s business, as well as ensure target gross margins are being delivered. 
• Triage of emergency/escalated customer inquiries when necessary. 
• Work with Customer Service Coordinator & Service Delivery Teams as necessary to provide coordination and communication between Client and Cooperative Systems 
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer. 
• Exhibit personal qualities of Cooperative Systems’ core values (Personable, accountable, adaptable, dedicated to success)
• Meet (at a minimum) company Service Level Agreements. 
• Perform other duties as assigned

Requirements:

Skills & Qualifications:

• Pleasant and outgoing personality 
• Professional demeanor 
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution. 
• Ability to manage time and multiple tasks/priorities. 

Education & Experience:

• 1-3 years in Customer Service, Business Development, or other relevant or related field preferably within the IT Industry 
• Proven track record of meeting or exceeding quotas and receiving positive customer service feedback. 
• Excellent computer skills that include a working knowledge of relevant Microsoft products. 
• Bachelor's Degree Preferred in appropriate field of study or equivalent work experience

Compensation & Benefits:

• Compensation Range: $80,000-$105,000 total first year earnings
• Benefits offered to employees in this role include: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k Retirement Plan, Paid Time Off, Holidays

CoopSys is an Equal Opportunity Employer and complies with applicable federal and state fair employment practices laws. We do not discriminate on the basis of actual or perceived race, creed, color, sex, religion, alienage or national origin, ancestry, age, disability or handicap, marital status, veteran status, sexual orientation, or genetic information. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.