Kitchen Team Lead

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Kitchen Team Lead assists in the daily operation of the kitchen, including food planning, preparation, ensuring proper food handling, food and kitchen clean-up, and maintaining safe and sanitary conditions of the facilities and equipment. This position provides critical leadership support by supervising staff and directing meal service, clean-up, and daily assignments in the Kitchen Manager's absence. The role requires a deep commitment to the mission of serving adults and families experiencing homelessness at The Road Home.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.

Location

Location
Pamela Atkinson Resource Center (PARC)
3380 S 1000 W, South Salt Lake, UT 84119

Reports to

Kitchen Manager

Position Status

Full-Time

Grade, Salary Rate

Grade 3, $16.75/HR

FLSA Status

Non-Exempt

Shift/Schedule

Wednesday through Sunday, 10 am to 6:30 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist in regulating activities in the kitchen, ensuring rules and procedures are followed.
2. Support the Kitchen Manager in daily operations and act as the lead supervisor for kitchen staff when the manager is not present.
3. Assist in resolving conflicts with guests when necessary.
4. Assist in developing menu plans in collaboration with delivered meals.
5. Ensure meals are served at scheduled times each day.
6. Provide proper training to Kitchen Staff.
7. Collaborate with the Volunteer Coordinator to direct kitchen volunteers.
8. Direct and support kitchen volunteers in all duties, ensuring adherence to cleanliness standards and teaching safe food handling practices, including the proper use of personal protective equipment (PPE) such as hairnets, gloves, and aprons.
9. Assists Kitchen Manager in inventory and reports.
10. Provide clear and specific information to guests and instruct them on kitchen expectations in a kind, compassionate, and Trauma Informed way.
11. Maintain an organized kitchen, food storage locations, and all equipment to ensure all is in proper working order and to meet all Health Department standards.
12. Assist with the oversight of food storage and food handling practices to maintain the kitchen and food service areas according to safe food handling regulations.
13. Develop positive relationships with centers volunteers, guests, and other agency staff.
14. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
15. Participate in emergency drills and environmental safety activities, as required.
16. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through dailactions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening.

EDUCATION AND EXPERIENCE

• Experience working with diverse and/or vulnerable populations is preferred.
• High School Diploma or GED preferred.

SKILLS AND EXPECTATIONS

1. Act as a member of a cohesive team and be a strong team player.
2. Ability to communicate effectively and handle difficult situations with professionalism, compassion, and from a Trauma-Informed Care perspective.
3. Ability to evaluate own performance to increase effectiveness as the Team Lead.
4. Ability to prioritize tasks and be flexible in responding to changes.
5. Willing to obtain a Food Handlers Permit/or ServSafe certification within the first 30 days of employment.
6. Strong interpersonal skills and ability to work with diverse populations.
7. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
8. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
9. Ability to accept supervision, direction, and feedback with openness.
10. Be reliable, dependable, and consistent in attendance.

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy items up to 50 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to safely climb stairs, ladders, and step stools.
• Ability to operate kitchen equipment.
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.