Central Intake Coordinator

Pro Care by Abound Health is seeking a Central Intake Coordinator to join our Operations team. In this role, you will report to the Central Intake Supervisor. The Central Intake Coordinator processes referrals and guides members and caregivers through onboarding to help members become active and staffed with caregivers. This role coordinates required documentation, follows up on incomplete onboarding steps, maintains accurate records in ClearCo and OTC, and works closely with internal teams to support a timely start of services.

Key Responsibilities:

• Receive, review, and track referrals from intake through service activation.

• Contact members, guardians, caregivers, and referral sources to collect required documentation, explain next steps, and ensure onboarding requirements are completed.

• Create and maintain accurate member and caregiver records in OTC, ClearCo, and other approved systems.

• Coordinate with HR, Training, Care Coordinators, Recruiting, and Operations teams to facilitate member and caregiver onboarding.

• Track outstanding requirements, identify barriers to service activation, and escalate concerns to the Central Intake Supervisor as needed.

• Coordinate staffing needs for referrals that do not have an identified caregiver.

• Complete accurate handoffs to Care Coordinators and other departments to ensure continuity of care and services.

Qualifications:

• Strong organizational skills with exceptional attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong customer service skills and ability to build positive relationships with members, caregivers, and referral sources.

• Proficiency with databases, technology platforms, and documentation systems.

• Ability to problem-solve, navigate barriers, and drive referrals to completion.

• Healthcare, human services, intake, onboarding, scheduling, or administrative experience preferred.

Education:

• Associate's degree required, preferably in healthcare administration, business, human services, or a related field.

Compensation & Benefits:

The target compensation range for this position will be discussed during the interview process.

Base pay is determined by factors such as experience, job-related skills, education, and work location. In addition to competitive pay, Pro Care by Abound Health offers a comprehensive benefits package, including medical, dental, vision, paid time off, and professional development opportunities. Eligible employees may also participate in our 401(k) retirement plan.

Equal Employment Opportunity

Pro Care by Abound Health is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.