AV Technician

Audio Video Collaboration Technician

Position: Audio Video Collaboration Technician, AV Collaboration, AV Technician Location: Lincolnshire, IL (Onsite) Duration: W2 / C2C Contract

Job Description

• Proficiency with AV systems such as Crestron, Extron, Polycom, CiscoWebEx, Zoom, Microsoft Teams, and other collaboration tools.
• Associate's or Bachelor's degree in Audio Engineering, Information Technology, or a related field.
• Experience in AV installation, maintenance.
• Strong understanding of networking principles and their application in AV environments.
• Excellent troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
• Strong communication and interpersonal skills to effectively work with end-users and team members.
• Ability to manage multiple tasks and projects simultaneously.
• Flexibility to work outside regular business hours as needed for events or urgent support.
• Experience in working with the following cloud-based video collaboration platforms (e.g., Zoom, Microsoft Teams)
• In-depth knowledge of video collaboration platforms, codecs, protocols, and related technologies.
• Familiarity with video conferencing hardware, including cameras, microphones, and display systems.
• Working knowledge of A/V concepts around audio and video signal types, routing, and cabling
• Experience with AV Control systems
• Experience with video collaboration services and technologies from vendors such as: Polycom, MS Teams, Crestron, Neat
• Experience in working with cloud-based video collaboration platforms (e.g., Zoom, Microsoft Teams)
• Strong understanding of networking concepts and protocols relevant to video collaboration (e.g., SIP, H.323, WebRTC).

Responsibilities

• Installation and Setup: Install, configure, and test audio, video, and collaboration equipment including projectors, screens, microphones, speakers, cameras, and conferencing systems.
• Ensure all AV equipment is properly connected and integrated with existing IT infrastructure.
• Maintenance and Support: Perform routine maintenance and troubleshooting of AV systems to ensure optimal performance.
• Respond to and resolve technical issues related to AV equipment in a timely manner.
• Provide on-site and remote support for AV-related incidents and service requests.
• User Training and Assistance: Conduct training sessions for end-users on how to operate AV equipment and collaboration tools.
• Create and maintain user guides and documentation for AV systems.
• Event Support: Provide technical support for meetings, conferences, webinars, and other events, ensuring seamless AV integration.
• Coordinate with event organizers to understand requirements and provide appropriate AV solutions.
• Project Management: Assist with planning and execution of AV projects, including upgrades and new installations.
• System Integration: Integrate AV systems with other communication and IT systems to enhance collaboration and productivity.
• Stay updated with the latest AV technologies and recommend improvements or upgrades as needed.
• Collaboration with AV Engineer: Work closely with the AV Engineer to design and implement AV solutions that meet organizational needs.
• Assist the AV Engineer in troubleshooting complex AV issues and developing innovative solutions.
• Network Operations, Collaboration