Business Office Director

Job Description

Job Description

Business Office Director (BOD)

Charter Senior Living- White House, TN

Looking for our next all-star Business Office Manager (BOM) with senior living, HR, payroll, and business office experience!

At Charter Senior Living, we are dedicated to enhancing the lives of our residents through compassionate care, meaningful connections, and a strong sense of community. Our mission — To Enhance the Human Spirit — extends not only to our residents, but also to the associates who serve them every day.

We are seeking a highly organized, detail-oriented, and service-driven Business Office Manager to support the daily business operations of our community while partnering closely with leadership, associates, residents, and families.

If you thrive in a fast-paced environment, enjoy wearing multiple hats, and have a passion for supporting both people and operations, we would love to hear from you.

Why Join Charter Senior Living?We’ve Got You Covered

• Get paid today with ZayZoon

• Free medical insurance plan options

• Medical, dental, and vision insurance

• Paid training

• Paid time off and holiday pay

• Career growth and advancement opportunities

• Stable leadership support

• Team-oriented and family-like culture

• Environment where your voice is heard and valued

• Supportive culture for working parents and families

Our MissionTo Enhance the Human Spirit

Our Core Values

• Serve with Heart

• Serve with Purpose

• Serve with Courage

• Have Fun While Serving

Position Summary

The Business Office Manager (BOM) plays a critical leadership support role within the community and partners directly with the Executive Director to help ensure smooth day-to-day operations across multiple departments.

This position oversees core business office functions including:

• Payroll processing

• Accounts receivable/payables

• Billing support

• Human resources administration

• Onboarding and personnel file compliance

• New hire processing

• Benefit administration support

• Employee relations support

• Vendor coordination

• General administrative operations

The ideal candidate is proactive, highly organized, professional, compassionate, and able to balance operational priorities with excellent customer service for residents, families, and associates.

Responsibilities

• Manage daily business office operations and administrative functions

• Process payroll accurately and timely

• Maintain employee records and HR compliance documentation

• Assist with onboarding, orientation, and hiring paperwork

• Support billing, invoicing, and accounts receivable/payable processes

• Partner with department leaders to ensure operational support needs are met

• Assist with scheduling and staffing support as needed

• Maintain confidentiality and professionalism in all HR and financial matters

• Provide exceptional customer service to residents, families, and team members

• Support a positive and engaging workplace culture

Qualifications

• Previous Business Office Manager, HR Coordinator, Payroll, or administrative leadership experience preferred

• Assisted living, healthcare, senior living, or long-term care experience strongly preferred

• Strong payroll and bookkeeping experience

• Knowledge of HR practices, onboarding, and employee file compliance

• Strong organizational and multitasking skills

• Ability to prioritize and work independently

• Excellent communication and interpersonal skills

• Strong computer and systems proficiency

• Ability to maintain confidentiality and professionalism at all times

What Makes a Great Fit

We are looking for someone who:

• Takes ownership and initiative

• Communicates professionally and compassionately

• Thrives in a fast-paced environment

• Supports both operational excellence and employee experience

• Brings positivity, teamwork, and accountability to the community each day

What Our Associates Say About Charter

“It truly feels like family at Charter.”

“The residents become an extension of my family.”

“They truly live out their mission and values.”

“I love working for a company that genuinely puts people first.”

If you are looking for an opportunity where your experience is valued, your work makes a difference, and you can grow your career within senior living, apply today to join Charter Senior Living.