Sales Experience Manager - Hudson Yards

Role Overview Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship, and Richemont strives to preserve the heritage and identity specific to each of them. While committing to innovation and designing new products in line with the values of our Houses, Cartier North America values diverse backgrounds, experiences, and identities. When diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. In our Group, you can start anywhere and go everywhere—internal mobility accelerates growth within Richemont and our Maisons. Key Responsibilities Lead business development for the boutique by creating and developing relationships through all client interactions. Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors. Drive sales and care service team to consistently achieve or exceed sales targets and KPIs. Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy. Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities. Partner with Boutique leadership and team on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met. Lead and promote networking activities for the boutique team. Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team. Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further. Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions are provided. Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success—determine, communicate, and monitor individual and team KPIs. Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs. Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.). Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with controllable operating expenses: monitoring, analysis, and action plan recommendations to optimize controllable costs. Prepare regular sales reporting and analysis, including monthly reports that provide qualitative analysis for business development. Participate in the daily setup and breakdown of the boutique for opening and closing, as needed. Team Development and Management Motivate and support the Boutique staff. Communicate strategic brand initiatives by regularly conducting team meetings, ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news. Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news. Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management. Actively recruit and maintain a talent pipeline. Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) to elaborate and implement the coaching and training plan. Lead the performance management process through regularly scheduled individual meetings, including biannual performance review. Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees. Uphold the Cartier standards by projecting an approachable and professional image in personal appearance, manner, and demeanor. Create a positive and productive boutique environment by leveraging both personal and team savoir‑faire to create a highly collaborative network at all times, both in person and via telephone. Qualifications Bachelor’s degree in a business‑related field is a plus. Additional language skills are a plus. 8–10 years of management experience, especially in luxury retail or hospitality. Required experience in managing direct reports. Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed. Previous experience with SAP is preferred. Strong leadership skills. Excellent analytical, organizational, and interpersonal communication skills. Enthusiastic approach with clients and colleagues. Entrepreneurial spirit to develop their own business and build long‑lasting client relationships. Creativity in developing new ways to motivate and develop a team. Collaborative approach with the ability to foster a united work environment with a “can do” attitude. Strong understanding of client service needs and priorities (internal and external). Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Ability to work in a fast‑paced, evolving environment. Intellectual curiosity and passion for learning. Benefits We offer a comprehensive benefits program in the United States, including medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Paid time off, a wellness reimbursement benefit, and access to the employee assistance program support a healthy work‑life balance. Employees are encouraged to make a difference in local communities with volunteer days off and supporting initiatives that drive change. Expected salary range: $125,000 to $140,000. This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer. #J-18808-Ljbffr US04 Richemont North America, Inc.