Strategic Account Manager, GC Accounts

Strategic Account Manager, GC Accounts

This is a remote role within the United States. US work authorization is required.

VIATechnik is the global leader in Virtual Design and Construction. We have over 400 digital experts around the globe. The firm's services include Virtual Design & Construction (VDC), Building Information Modeling (BIM), Virtual & Augmented Reality, Digital Twins, and Enterprise Software Application Development.

We work on some of the industry's largest and most interesting projects such as Apple's new headquarters, Virgin Hyperloop One, Chicago Transit Authority (CTA) modernization & expansions, Denver International Airport, Chicago O'Hare International Airport, Hudson Yards, the Atlanta Falcons Stadium, Chase Arena, the Tesla Gigafactory and many more. Our team is made up of leading VDC professionals, technologists, architects, and engineers who have a passion for solving problems and a thirst for learning. We are results-driven, creative solution finders and enjoy putting ourselves in our clients' shoes.

Role Overview

The Strategic Account Manager owns the end-to-end relationship for key accounts, serving as VIATechnik's primary commercial relationship holder and growth driver across key regions, projects, and service lines. This is not a support or bridge role. The Strategic Account Manager carries full accountability for the revenue, pipeline development, client satisfaction, and account expansion for the identified accounts.

Day-to-day, this means leading all sales activities for the account, including bid form completion, estimating, proposal development, and contract execution. It means building and maintaining relationships with the people who control project budgets: Project Executives, Senior Project Managers, VDC Directors, and regional leadership. It means having enough operational awareness to speak credibly about active projects without carrying delivery responsibility.

The role also includes tightening the internal processes that support the account: estimating procedures, project backlog management, project handoff quality, and department coordination.

This position requires regular travel, primarily across the Northeast, New York, and Florida, with West Coast engagement coordinated through the Project Director. The expectation is facetime with key stakeholders at the project and regional level for each key account, not just remote account management.

Employee Value Proposition

Purpose

Key accounts are vital to our sustainable growth strategy. This role exists to ensure that relationship is owned with intention, that the personnel at every level of our key accounts experience consistent value from VIATechnik's services, and that the account grows in both revenue and strategic depth. The Strategic Account Manager is the person who makes our key accounts feel like VIATechnik's most important client, because they are.

Growth

This is a career platform for someone who wants to run a major enterprise account and eventually own a P&L or lead a national practice. The role provides direct exposure to executive-level client engagement, enterprise sales strategy, and cross-functional leadership across sales, operations, and marketing. Success here creates a clear path toward senior commercial leadership at VIATechnik.

Motivators

Top performers in this role are energized by owning outcomes, not just activities. They want accountability for the number. They enjoy the complexity of navigating a large, decentralized client organization and take pride in being the person our key accounts call first. They are motivated by building something durable, where every new project deepens a relationship that outlasts any single engagement.

Major Objectives

Objective 1: Own Key Accounts Revenue and Pipeline

Carry full responsibility for top-line revenue growth within the Key Accounts account and any other assigned key accounts. Build and maintain a qualified pipeline, execute all sales activities, and achieve assigned revenue and pipeline targets.

Objective 2: Expand Relationship Reach

Systematically extend VIATechnik's relationship network within the named key accounts beyond current contacts. Track all contacts. Build relationships that are portable across projects and geographies, so that when personnel from key accounts move between jobsites, VIATechnik's presence moves with them.

Objective 3: Maintain Account Health and Client Satisfaction

Establish and maintain an account health framework across all active engagements within the assigned key accounts. Conduct regular touchpoints with both Key Accounts stakeholders and VIATechnik delivery teams to monitor satisfaction, surface risks early, and drive proactive intervention before issues escalate to billing disputes or client-initiated complaints. Target: zero preventable client escalations.

Objective 4: Strengthen Internal Process and Studio Coordination

Tighten the operational processes that support each assigned key account, Partner with the department to ensure that the internal machinery supporting these key accounts run smoothly, consistently, and at a level that reflects the account's strategic importance. This is process ownership, not project delivery.

Objective 5: Support Marketing and Storytelling

Partner with the marketing team to capture and share specific success, stories from projects within each key account, ROI metrics, and case studies that can be used for both internal enablement and external credibility. This is a secondary responsibility, not a primary workstream, and will be executed in partnership with marketing rather than led by this role.

Critical Responsibilities

Sales Execution

• Complete bid forms, prepare estimates, develop proposals, and close contracts for all Key Accounts opportunities.
• Maintain an accurate and current pipeline.

Relationship Building and Account Expansion

• Serve as VIATechnik's primary relationship holder for Key Accounts at the project and regional level.
• Identify, cultivate, and maintain relationships with Key Accounts personnel who hold or influence purchasing decisions.
• Travel regularly to Key Accounts project sites and offices.

Account Health and Risk Management

• Maintain operational visibility across all active Key Accounts projects sufficient to speak credibly about delivery performance, client sentiment, and risk exposure.
• Conduct regular post-sales touchpoints with Key Accounts stakeholders and VIATechnik delivery teams.
• Surface risks early and coordinate with the Director of Digital Construction Operations to resolve issues before they impact client satisfaction or billing.
• Own and maintain the Key Accounts account health scorecard.

Process Ownership and Department Coordination

• Own and improve the estimating workflow for Key Accounts pursuits, ensuring consistency, accuracy, and speed.
• Manage the Key Accounts project backlog and ensure pipeline-to-delivery visibility is maintained.
• Lead sales-to-ops handoffs for Key Accounts projects, ensuring delivery teams receive complete project context, scope, client dynamics, verbal commitments, and risk factors.
• Identify and implement process improvements that reduce friction between sales, estimating, and delivery for the Key Accounts account.

Quarterly Business Reviews and Account Strategy

• Establish, own, and manage quarterly business reviews with Key Accounts, in coordination with the Director of Digital Construction Operations.
• Maintain detailed account plans, opportunity maps, and growth strategies.
• Be accountable for clear metrics tied to account growth, retention, and satisfaction.

Marketing Partnership

• Collaborate with marketing to identify and document Key Accounts success stories and ROI proof points.
• Support the creation of account-specific marketing materials and case studies as opportunities arise.

Culture and Situation Fit

VIATechnik's GC team operates with high accountability and low ego. Collaboration, flexibility, and client obsession define the culture. Leaders practice servant leadership, setting vision, inviting input, and empowering people to deliver. The environment moves quickly but values thoughtful execution and learning. Success in this role depends on a growth mindset, comfort with ambiguity, and the ability to earn trust with both clients and internal teams.

This role carries meaningful travel expectations. The right candidate is energized by face-to-face relationship building and comfortable operating across multiple geographies with limited day-to-day oversight.

Win-Win Statement

Own the account. Grow the relationship. Build something durable.

Compensation and featured benefits:

• The pay for this position is $160$190K OTE (65% base / 35% variable performance based incentive compensation), and the role is eligible for bonuses. The actual salary offer may be different as we carefully consider a wide range of factors, including your skills, qualifications, location, and experience
• Health insurance with the choice of five plan options. We cover 70-95% of premiums for VIATechies and 65% of the premiums for dependents (depending on the plan chosen)
• Dental and vision insurance. We cover up to 75% of the monthly insurance premiums for VIATech