Operations Manager

Client Governance Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions. Operations Excellence Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps. Platform & Technology Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls. People & Performance Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways. Change Management Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs. Compliance & Improvement Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results. Reporting & Insights Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs. Training & Knowledge Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes. Required Qualifications Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls. Track record managing senior client stakeholders and owning outcomes in a regulated environment. Bilingual proficiency in Spanish or Portuguese — mandatory. Strong analytical skills with the ability to translate operational data into financial insights. Preferred Qualifications LOMA certifications (FLMI or ALMI) — strongly preferred. Hands‑on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting. Demonstrated success leading process improvement initiatives with measurable outcomes. Knowledge of the Infosys McCamish platform and related systems. Basic Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 8 years of experience related to the job description. Note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin #J-18808-Ljbffr