Scheduling Coordinator - On-Site

Scheduling Coordinator - On Site

The Scheduling Coordinator is responsible for effectively scheduling interpreters for various interpretation appointments, ensuring timely, accurate, and efficient assignment management.

Key Responsibilities:

• Coordinate and schedule interpreter appointments based on language needs, interpreter availability, and client requirements.
• Confirm appointments with both interpreters and clients to ensure clarity and reduce cancellations or no-shows.
• Manage and resolve scheduling conflicts promptly and professionally.
• Maintain an updated and accurate scheduling calendar.
• Communicate regularly with interpreters and clients regarding changes, cancellations, or adjustments to scheduled appointments.
• Document all scheduling interactions and updates in relevant systems.
• Collaborate with customer service and interpreter management teams to address urgent scheduling requests.
• Support continuous improvement efforts for scheduling efficiency and effectiveness.

Qualifications:

• High school diploma or equivalent required; Associate's degree or relevant certification preferred.
• 12 years of scheduling, administrative, or customer service experience.
• Exceptional organizational and time-management skills.
• Strong communication skills, both verbal and written.
• Proficiency in scheduling software and Microsoft Office Suite (Outlook, Excel, Word).
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
• Demonstrated professionalism and problem-solving capabilities.

Preferred Skills:

• Previous experience working with interpreters or language services.
• Familiarity with interpretation scheduling tools or management systems.

Work Environment & Requirements:

• Full-time, 40-hour per week position; typically MondayFriday, with flexibility required based on client needs.
• On-site position at Bellevue, WA corporate office; remote work is not permitted.
• Occasional after-hours or weekend support may be required to handle urgent scheduling matters.
• Candidates must pass a 10-panel drug/alcohol screening and a national criminal background check.

Compensation:

• Competitive hourly rate, commensurate with experience, from $22 to $25/hour

Benefits:

We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees have access to a comprehensive benefits package, including:

• Competitive Paid Time Off (PTO) program
• Paid Sick Leave
• Paid Holidays
• Bereavement Leave
• Jury Duty Leave
• Medical, Dental, and Vision Insurance
• Voluntary Benefits, including supplemental insurance options
• 401(k) Retirement Plan with discretionary company match
• Opportunities for professional development and career growth

Our benefits are designed to help employees thrive both personally and professionally while supporting a healthy balance between work and life.

Equal Employment Opportunity Statement:

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected status.

Universal Language Service, Inc.