Scheduler

Job Description

Job Description

We are seeking a highly organized and detail-oriented Scheduler to coordinate and manage scheduling tasks within our office.

Key Responsibilities

• Scheduling & Coordination
• Create, update, and maintain daily work schedules for installation crews.
• Pull schedules and job details from client portals.
• Ensure all schedule changes are communicated promptly to field teams.
• Communication & Customer Service
• Answer phones and respond to emails in a timely and professional manner.
• Provide status updates to clients, internal staff, and suppliers.
• Assist with resolving warranty concerns and coordinating follow-up visits when needed.

Administrative & Data Entry

• Pull purchase orders and verify job-related documentation.
• Enter job details accurately into company systems.
• Create job tickets and distribute them to the appropriate teams.
• Maintain organized digital and physical records.

Operational Support

• Learn service areas and job site locations to improve scheduling efficiency.
• Work with a sense of urgency to meet deadlines and support daily operations.
• Assist with additional office tasks as needed.

Qualifications

• Previous experience in scheduling, dispatching, or office administration preferred.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks with accuracy and urgency.
• Comfortable with computers, client portals, and data entry systems.
• Strong problem-solving skills, including handling warranty and customer concerns.
• Knowledge of the insulation or construction industry is a plus (but not required).

Physical Demand:

This position is primarily sedentary and performed in a professional office environment. The employee must be able to remain seated for prolonged periods, operate a computer and other office equipment, and perform repetitive motions such as typing and mouse use. The role may occasionally require standing, walking, bending, and lifting light office supplies up to 15 pounds. The employee must have sufficient visual acuity to read printed materials and electronic displays, and sufficient hearing and speech ability to communicate effectively in person and by phone.

Benefits:

• Medical, dental, and vision coverage
• Company Paid Life Insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance).

Schedule: Monday – Friday (7:00 am – 4:00 pm)

Pay: $22.00 - $25.00 per hour

Position requires a drug test to be completed, contingent upon employment, and a background check if applicable.

Pacific Partners Insulation South is a proud member of the Installed Building Products (IBP) family of companies. We take great pride in our commitment to delivering exceptional customer service, which has contributed to our high customer satisfaction ratings. This success is a direct result of our dedication to quality work and dependability. We are always looking for hard-working individuals who share our mission of helping our customers and contributing to the continued success of Builders. Our people are our most valuable asset, and if you consider yourself a leader in this industry, we want to hear from you.Find your next career opportunity and join our team with Pacific Partners Insulation South ! EEO Statement:
IBP is an equal-opportunity employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.