Receptionist

Job Description

Job Description

POSITION OVERVIEW:
We are seeking a warm, organized, and detail-oriented Receptionist / Front Office Coordinator to join our dynamic team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced, multi-provider healthcare environment. This role is critical to the patient experiencefrom the first call to checking out after treatment. Preference will be given to candidates with experience in a medical, chiropractic, or physical therapy office.

ABOUT HEALTH ATLAST WEST LA
Health Atlast West LA is a fully integrated, multi-disciplinary healthcare practice dedicated to providing comprehensive, patient-centered care. Our team includes medical doctors, physical therapists, chiropractors, acupuncturists, physiotherapists , and massage therapists who collaborate to optimize patient health and well-being.
Our core values guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned , and results-oriented .

SUCCESS LOOKS LIKE
Patients feel welcomed, supported, and well-informed throughout their visit.
Patients are scheduled out for all their visits.
Appointments are efficiently scheduled with high patient retention and a 90%+ show rate.
The front office runs smoothly, with accurate billing, proper paperwork, and clear communication between providers and patients.

OBJECTIVES
Greet patients warmly, creating a welcoming and professional first impression of the clinic.
Answer phones promptly and professionally, triage calls, schedule appointments, and follow up on missed appointments.
Maintain accurate patient records, collect necessary forms, and verify insurance coverage when needed.
Check patients in and out, process payments, and explain treatment plans and payment options in coordination with providers.
Support the clinic in maintaining a high appointment show rate and strong patient satisfaction through effective communication and scheduling.
Coordinate follow-up care and assist patients in staying on track with their recommended treatment plans.
Manage day-to-day administrative tasks including emails, faxing, scanning, and organizing supplies.
Collaborate with clinical staff to support smooth patient flow and communication across departments.
Accurately reporting and recording of financial information.
Ensure the statistics and KPIs are updated and reported daily.

COMPETENCIES
Strong customer service and communication skillsboth in person and on the phone
Able to answer multiple phone lines skillfully
High attention to detail and ability to multitask in a fast-paced healthcare setting
Professional appearance and demeanor, with a calming and caring attitude
Experience using scheduling software and electronic medical records (EMR) (preferred)
Knowledge of medical office procedures, insurance verifications, and co-pay collections (preferred)
Ability to maintain confidentiality and follow HIPAA regulations
Strong organizational and time management skills
Knowledge of Microsoft Office products and Google products.
Able to type +50 wpm (a plus)
Comfort working with diverse patients and practitioners in an integrative setting

EDUCATION AND EXPERIENCE
High school diploma or equivalent (required)
1+ years of experience in a healthcare, chiropractic, physical therapy, or wellness office (preferred)
Familiarity with EMR systems and Microsoft Office (preferred)
Bilingual abilities (Spanish) are a plus but not required
CPR certification (preferred or willing to obtain)

PHYSICAL REQUIREMENTS
Ability to sit, stand, and walk for extended periods
Ability to bend, reach, and lift up to 25 pounds occasionally (e.g., supplies, files)
Adequate hearing and visual acuity to interact with patients and operate office equipment
Manual dexterity for using computer systems, phones, and other office tools
Ability to multitask and maintain focus in a high-traffic environment

Commitment to Diversity
Health Atlast is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and empowering workplace for all employees regardless of race, gender identity, sexual orientation, disability, age, or background.

If this opportunity resonates with you, send us your resume!
Please submit your resume with a cover letter explaining why you would like to contribute to the Health Atlast mission. We look forward to hearing from you!