Community Health Navigator

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The MGH Collaborative Care & Community Engagement Program (CCCEP) is currently recruiting a part‑time (20 hrs/wk) Community Health Navigator. This position will support a National Cancer Institute‑funded research project focused on the adaptation and implementation of a collaborative care model for persons with serious mental illness and cancer at MGH Boston and across community sites. The goal of the Community Health Navigator is to increase access to patient‑centered care for patients with serious mental illness and cancer. The Community Health Navigator will engage patients, create a trusting relationship, build relationships with community‑based clinicians, navigate patients to appointments, and collaborate with the patient’s care team in the hospital and community based on clearly outlined goals and identified patient needs. The Community Health Navigator will aid patients and their caregivers in the coordination and completion of appointments and help decrease barriers to timely cancer care and mental health care treatment. The Community Health Navigator’s interventions might include education, appointment reminders, help with insurance, language barriers, transportation, navigating the Cancer Center, connecting the patient to psychosocial and/or palliative care teams, addressing barriers to technology use, and accompanying the patient to appointments or engaging the patient in community settings. The Community Health Navigator may also be involved in other research activities such as data collection and screening of potential participants. While the Community Health Navigator is not a clinical position, it requires knowledge of mental health and basic clinical concepts including cancer care and an understanding of when a referral to a licensed clinician is appropriate. The navigator will have close supervision by the social work and psychiatry team. Job Summary Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient‑centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. Essential Functions Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. Collaborate with the interdisciplinary healthcare team and community organizations to coordinate patient care services, appointments, and follow‑up. Assist patients in understanding their illness and engaging in treatment. Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. Educate patients and their families about their medical conditions, treatment options, and self‑care strategies. Ensure that patients are informed and empowered to actively participate in their healthcare decisions. Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. Qualifications Education • Bachelor’s Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes. In lieu of bachelor’s degree, we could accept 5 or more years of experience in community mental health. Licenses and Credentials NA Experience Social work, case management or related field preferably in a clinical setting 1‑2 years preferred. Knowledge, Skills and Abilities Strong knowledge of healthcare resources, community services, and patient advocacy. Excellent communication and interpersonal skills. Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Strong organizational and time‑management skills. Familiarity with electronic health records and case management software. Experience with or interest in learning about clinical research. Spanish language skills, preferred but not required. Additional Job Details Remote Type: Hybrid Work Location: 32 Fruit Street Scheduled Weekly Hours: 20 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $23.34 – $33.37/Hourly Grade: 5 EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Mass General Brigham