Community Health Navigator

Summary
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.
Does this position require Patient Care?
No
Essential Functions
*Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
*Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
*Collaborate with the interdisciplinary healthcare team and community organizations to coordinate patient care services, appointments, and follow-up.
*Assist patients in understanding their illness and engaging in treatment
*Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
*Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
*Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
*Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Education
Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes. In lieu of bachelor's degree, we could accept 5 or more years of experience in community mental health.

Licenses and Credentials
NA

Experience
Social work, case management or related field preferably in a clinical setting 1-2 years preferred

Knowledge, Skills and Abilities
- Strong knowledge of healthcare resources, community services, and patient advocacy.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
- Strong organizational and time management skills.
- Familiarity with electronic health records and case management software.

- Experience with or interest in learning about clinical research.

- Spanish language skills, preferred but not required.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.