Senior WFM Associate: Multi-Channel Scheduling
Jobgether
Partner Company in Canada is seeking a Senior Associate, Workforce Management to ensure optimal coverage across phone, chat, and email. You’ll own scheduling for a portfolio of customer experience teams, balancing service levels, costs, and employee experience in a hands-on role. You’ll forecast, intraday manage, report, and contribute to automation efforts while working with HR, Enablement, and Systems. This is a growth opportunity in a high-trust team across North America. #J-18808-Ljbffr Jobgether
Vacancy posted 2 days ago
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