Senior Product Manager - Order Management System

We're looking for a Senior Product Manager – Order Management System to own a broad and critical set of commerce platform capabilities at GameStop.This role spans the systems and experiences that power how our catalog comes to life, how inventory is managed online, and how customers are kept informed and taken care of after they buy. You'll own the catalog service that builds and delivers our product catalog, site catalog, and pricing into our commerce platform, along with online inventory, and you'll lead the post-purchase experience, including order management, order history, and customer communications across email, push notifications, and SMS.As a senior product leader, you'll bring structure and clarity to a wide-ranging product area that touches merchandising, operations, engineering, and customer experience. You'll define product direction across multiple systems, lead a cross-functional agile team, and drive alignment across a broad set of stakeholders.You'll operate with real ownership; comfortable moving between the infrastructure layer and the customer-facing experience, helping the team stay focused on what matters, and bringing a thoughtful perspective on how AI and emerging capabilities can improve outcomes across the platform.This position sits onsite 5 days a week in Grapevine, TX.ResponsibilitiesProduct Leadership, Strategy & AI EnablementDefine and evolve the product vision and roadmap across catalog, inventory, and post-purchase, with a clear point of view on how these areas connect and where they should goTranslate customer needs, operational requirements, and business goals into clear, well-sequenced product prioritiesIdentify opportunities to apply AI and automation to improve catalog accuracy, inventory reliability, and the post-purchase experienceBalance near-term delivery with long-term product health and scalability across a broad scopeBring focus and structure to a product area that spans multiple systems, data flows, and customer touchpointsCatalog ServiceOwn the product direction for the catalog service that builds and delivers the product catalog, site catalog, and pricebook into our commerce platformPartner with merchandising, engineering, and data teams to ensure catalog and pricing data is accurate, timely, and reliably ingestedIdentify gaps and inefficiencies in catalog workflows and drive improvements that reduce friction for both internal teams and customersEnsure the catalog layer supports the broader commerce experience; from browse and search to checkout and post-purchaseOnline InventoryOwn online inventory as a product capability, ensuring availability data is accurate and reliable across customer-facing experiencesPartner with operations and engineering to improve how inventory is surfaced, updated, and managed across the platformConnect inventory data to adjacent systems, catalog, order management, and communications, to deliver a consistent and trustworthy customer experiencePost-Purchase ExperienceOwn the product direction for order management and order history, ensuring customers have accurate, real-time visibility into their orders at every stageLead the strategy for post-purchase communications, including transactional email, push notifications, and SMSDefine how and when we communicate with customers after purchase, with a focus on building trust and delivering a seamless experiencePartner with fulfillment and operations to improve the reliability and accuracy of the order data that drives customer-facing communicationsCross-Functional CollaborationWork closely with product managers across online, stores, operations, and fulfillment to ensure aligned ownership and clear boundariesCollaborate with engineering, design, program management, data, merchandising, and business stakeholdersCommunicate product direction clearly and build alignment across teams at all levelsRepresent a consistent product point of view while operating effectively in shared and matrixed environmentsAgile Delivery & Backlog LeadershipOwn and maintain a prioritized product backlog across multiple areas, ensuring work is clearly defined, well-sequenced, and aligned to strategic outcomesLead backlog refinement and grooming sessions with engineering and design partners to ensure work is scoped and ready for deliveryBreak down complex initiatives into iterative, actionable work with clear acceptance criteriaCollaborate with program management to support sprint planning, dependency management, and release coordinationAct as the primary decision maker on scope and tradeoffs during delivery, balancing customer value, quality, and velocityMeasurement & Continuous ImprovementDefine and monitor success metrics across catalog, inventory, and post-purchaseUse data, customer feedback, and operational insights to guide prioritization and iterationSupport a culture of experimentation and continuous learning across the teamAI-Enabled & Emerging CapabilitiesPartner with data and technical teams to explore AI-enabled capabilities across catalog management, inventory optimization, and post-purchase communicationsEvaluate emerging tools with a practical product lens, focused on real customer and operational impactEnsure AI-enabled solutions are transparent, reliable, and aligned with customer trust and business goalsQualifications 7+ years of product management experience, ideally across commerce platforms, transactional systems, or complex operational ecosystemsComfortable owning a broad product scope with multiple systems and stakeholder groupsStrong product judgment with the ability to simplify complexity, prioritize clearly, and drive alignmentExperience working across both infrastructure and customer-facing products, comfortable in both layersComfortable leading agile teams — running ceremonies, managing a backlog, and helping a team stay focused and productivePractical understanding of AI and how it applies to improving products, operations, and customer communicationsExcellent communication skills with the ability to influence without formal authorityAnalytical mindset with experience defining success metrics and using data to guide decisionsComfortable operating in ambiguity and helping teams move from concept to executionBonus ExperienceBackground in retail, e-commerce, or a high-volume transactional environmentExperience with catalog management, pricing systems, or product data pipelinesExperience owning or contributing to multi-channel customer communication programs, including email, push, or SMSHands-on experience applying AI or automation to catalog, inventory, or post-purchase workflowsExperience with Salesforce commerce products, including OCI, SFOM, or SFCCWhy Join UsBroad ownership across a critical set of capabilities that sit at the core of GameStop's commerce platformAn iconic brand going through meaningful technology transformation — your work will matterHelp shape how catalog, inventory, and post-purchase experiences evolve across GameStop's platformCollaborative team that shipsJob SummaryRequisition Number: SENIO045758Job Category: Technology Job ProfilesSchedule: Full-Time