Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly thrived for 7 years, fueled by a passionate team of 4 full-time and 2 part-time members who bring energy and dedication every day.

And yes — we serve some of the BEST coffee around! ☕️ (Seriously, it’s legendary!) Plus, every Friday is a celebration with delicious donuts or burritos, and the option to skip lunch and clock out early at 4 PM.

My journey began as a team member while I was still in college. Before becoming an agent, I gained invaluable experience working at the corporate office as an Agency Field Specialist, where I helped launch the company’s internal sales and escalation teams. I also hold a securities license along with the prestigious CLU & ChFC designations, ensuring expert guidance for our clients.

Giving back is at the heart of everything we do — we regularly support local non-profits and invest in our community.

Our culture is built on learning, growth, and empowerment. We seek highly self-driven individuals eager to grow, so together we can make a bigger impact. Our team isn’t just colleagues — we’re a family, supporting each other’s dreams and celebrating every success along the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Becky Ledbetter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.