Entry Level Support or Quality Assurance Analyst

Entry Level Support or Quality Assurance Analyst Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities. Support or Quality Assurance Analyst We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients. Employment Type: Full-time Work Location Cleveland, Ohio Essential Functions Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product. Support end users questions and issues via various communication channels including email, phone, and portals. Determine root cause analysis of issues and help determine and implement solutions. Make configuration changes to the application. Develop and execute functional test cases. Application release management responsibilities. Qualifications Understanding of waterfall, agile, and iterative development methodologies. Strong written and verbal communication skills. Work well in teams. Ability to learn new information quickly. Minimum Qualifications Bachelor’s degree in Management Information Systems or related field. Authorized to work for any U.S. employer. 0-1 years of experience preferred or recent college graduates.

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VEVRAA Federal Contractor #J-18808-Ljbffr Acumen Solutions