Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Service Specialist is a key member of the team responsible for providing administrative and operational support to clients. Responsibilities may include copy and print services, mail services, hospitality support, facilities coordination, and receptionist duties while maintaining a professional and customer-focused environment.

Essential Job Responsibilities

Mail Services

• Process, sort, meter, and distribute incoming and outgoing mail and accountable packages according to established schedules.

Copy & Print Services

• Accurately complete copy, print, and scanning requests in accordance with written instructions and quality standards.

Reception Services

• Answer and direct incoming telephone calls professionally.
• Greet, announce, and assist visitors in a courteous and welcoming manner.

Hospitality Services

• Coordinate the setup and maintenance of client conference rooms, kitchens, and common areas.
• Ensure all rooms are clean, organized, stocked, and prepared for continuous use.
• Maintain inventory levels and order supplies as needed.

Floor Coordination

• Oversee the organization and upkeep of copy rooms and general office supply areas.
• Manage paper deliveries and perform basic daily maintenance tasks.

Facilities Support

• Assist with small office moves, hanging pictures, and coordinating cleaning services.
• Communicate with client contacts regarding building or equipment-related concerns.

Qualifications & Requirements

• High School Diploma or GED required
• Minimum of one (1) year of experience in a customer service or administrative support role
• Strong multitasking and organizational skills with attention to detail
• Excellent problem-solving, communication, and interpersonal skills
• Ability to lift or move up to 40 lbs. or more when necessary
• Ability to safely transport packages using a standard wheeled cart with a load capacity of up to 75 lbs.
• Ability to stand, walk, bend, kneel, or sit for extended periods of time

Compensation

The starting pay for this position is $16.69 per hour and may be eligible for an annual bonus. Compensation may vary based on experience, qualifications, skills, and location.

#LI-SS2

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.