Guest Experience Supervisor

Guest Experience Supervisor

We are seeking a highly organized and detail-oriented Guest Experience Supervisor to join our dynamic team. This position will be responsible for ensuring that guest safety and service is a top priority at our experiences, by ensuring exceptional service standards, promoting in-depth brand knowledge, and maintaining smooth day-to-day operations. This role will assist the Guest Experience Managers in overseeing all Guest Experience staff, ensuring they are well-trained, supported, and consistently delivering outstanding hospitality. Key duties include training and positioning staff around the venue with heavy emphasis on the box offices, ticket sales, and special events.

Responsibilities:

• Provide the Guest Experience Team with support in managing all hospitality operations associated with the Las Vegas Grand Prix and the Grand Prix Plaza.
• Always deliver and uphold a high standard of guest service.
• Maintain strong knowledge of the F1 brand and ensure team members are aligned with brand values and messaging.
• Lead ticketing operations, group bookings, reporting, and guest inquiries.
• Monitor and supervise daily operations, staffing levels, and floor flow.
• Train and certify new Team Members.
• Answer phone and general email inquiries.
• Complete and review daily operational reports and logs.
• Address guest concerns promptly and professionally, turning feedback into improvement opportunities.
• In an unlikely event of an emergency, to assist guests and other team members to safety.
• To assist with the F1 Las Vegas Grand Prix team with other events as needed.
• Perform other duties, as assigned.

Qualifications:

• 12 years of supervisory or lead experience in hospitality, attractions, entertainment, retail, or guest-facing operations.
• Experience leading and motivating diverse teams.
• Strong interpersonal and communication skills.
• Ability to remain calm, solution-focused, and professional in high-volume or high-pressure situations.
• Ability to handle stress and pressure - personable, thick skinned while presenting a professional appearance and demeanor.
• Experience with training programs and service standards implementation.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office, guest service, and ticketing platforms.
• Passion for immersive experiences, storytelling, and creating memorable moments.
• Demonstrates integrity, adaptability, and a proactive approach to problem-solving.
• Ability to stand/walk for extended periods.
• Ability to lift up to 50 lbs.
• Comfortable working in a fast-paced environment with varying lighting, sound, and temperature conditions.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.