IT Service Desk Technician

Job Description

Job Description

Starting Pay: $15.00-18.00

Location : 8603 Ingram Rd, San Antonio, TX 78245

NOW HIRING!!!

We offer our employees’ Health & Dental Insurance,401K

Full-Time Positions!

FRED LOYA INSURANCE

Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974

Rated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by Market-Watch a subsidiary of The Dow Jones

Currently doing business in 12 states and expanding

BENEFITS:

• Paid training
• Paid holidays
• Paid vacation days
• Paid Sick days

DUTIES/RESPONSIBILITIES:

Provide frontline technical support to end users across assigned facilities.

The Helpdesk Technician serves as the primary IT point of contact for their designated building(s), responding to support requests through the company's chat platform, phone, and in-person.

• Troubleshoot hardware, software, and connectivity issues on desktops, laptops, and other end-user devices.
• Install and remove applications with supervisor approval.
• Assist with account access, password resets, and permission changes.
• Set up and decommission workstations.
• Coordinate user moves and equipment relocation.
• Run and manage network and peripheral cabling.
• Install and maintain printers, copiers, scanners, and other peripherals.
• Set up and troubleshoot conference room AV equipment including displays, video conferencing systems, projectors, cameras, and audio devices.
• Report internet and phone outages to providers and follow up to resolution.
• Perform basic network troubleshooting including switch ports, patch panels, Wi-Fi, and desk phones.
• Maintain accurate IT asset inventory for the assigned building.
• Apply OS and software updates per department schedules.
• Report security incidents and policy violations to the immediate supervisor.
• Assist with IT projects including office expansions and technology refreshes.
• Other duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent
• A+ Certified or equivalent
• Bilingual (English & Spanish) preferred

#Admin

Req#822345409

FRED LOYA INSURANCE

Fred Loya Insurance, a leading provider of no-hassle auto insurance since 1974
Rated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by Market-Watch a subsidiary of The Dow Jones
Currently doing business in 13 states and expanding

Company Description

FRED LOYA INSURANCE\n\nFred Loya Insurance, a leading provider of no-hassle auto insurance since 1974\nRated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by Market-Watch a subsidiary of The Dow Jones\nCurrently doing business in 13 states and expanding