Healthcare Provider Account Manager

Responsibilities Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs. Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business. Drive growth in their assigned Key Accounts. Prepare and present Customer Business Reviews. Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director. Partner with specialty account executives on complex clinical discussions. Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues. Escalate service issue non-resolution as appropriate. Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed). Provide continuing education to the customer on new technologies and laboratory testing. Ensure compliance with company polices and government regulations. Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers. Qualifications Bachelor's Degree Required Three years of experience in sales with account ownership. Knowledge of Healthcare Industry and general economics of business. Ability to develop and sustain strong customer relationships, strong planning and organizational skills. Excellent oral and written communication and presentation skills. Solid PC skill including Microsoft Software. #J-18808-Ljbffr Quest Diagnostics