IT Support Specialist

About Us Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare. At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project. About This Role Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across Colorado. Our office teams help deliver safe, smart, and reliable electrical solutions through our people and partnerships, the IME Way. Through strategic planning, collaboration, and technical excellence, and guided by our values of Integrity, Safety, Ingenuity, Relationships, Craftsmanship, and Spark, we empower our professionals to innovate, support our field teams, and strengthen the partnerships that move our work forward. Join a team where your expertise fuels the systems that keep communities running! The IT Support Specialist provides technical assistance and troubleshooting support to employees across the organization, serving as the primary point of contact for hardware, software, and technology-related issues. This role supports day-to-day IT operations, facilitates onboarding for new employees, and helps maintain reliable, efficient technology systems. What You'll Do Technical Support & Customer Service Provide timely and professional technical support to end users via phone, email, and in-person interactions. Respond to hardware, software, and system-related issues and inquiries. Deliver a positive support experience while ensuring issues are addressed effectively and efficiently. Employee Onboarding & IT Orientation Support new employee onboarding by responding to new user ticket requests. Meet with new employees on their first day to assist with equipment setup and technology orientation. Ensure users are properly equipped and prepared to access required systems and resources. Troubleshooting & Issue Resolution Diagnose and resolve technical issues involving computer systems, network connectivity, printers, software, and other IT-related technologies. Perform vulnerability management activities on affected systems. Escalate complex or unresolved issues to the appropriate IT teams while ensuring timely follow-through and resolution. System Administration & Maintenance Assist with the setup, installation, and configuration of computer hardware, peripherals, and software applications. Conduct routine system checks and preventative maintenance activities. Support efforts to optimize system performance and reduce potential technology disruptions. Remote Support & User Training Utilize remote desktop tools to diagnose and resolve technical issues when remote assistance is required. Provide basic training and guidance to end users on software applications, hardware, and technology best practices. Support employee adoption and effective use of technology tools. Documentation & Ticket Management Maintain accurate and detailed records of help desk interactions within the ticketing system. Document reported issues, resolutions, troubleshooting steps, and follow-up activities. Ensure support records are complete and current to facilitate knowledge sharing and service continuity. Additional duties as assigned. What You'll Bring Knowledge, Skills & Abilities Strong technical knowledge of Windows Operating Systems and Microsoft Office 365. Solid troubleshooting and problem-solving abilities across hardware, software, and network-related issues. Excellent verbal and written communication skills. Ability to explain technical concepts clearly to users with varying levels of technical proficiency. Strong customer service orientation and commitment to providing responsive support. Ability to work effectively in a collaborative, team-oriented environment. Working knowledge of office automation products and computer peripherals, including printers and scanners. Strong organizational skills with attention to detail and documentation accuracy. Demonstrated Accomplishments Proficiency utilizing Help Desk software platforms such as ServiceNow, ManageEngine, or similar ticketing systems. Experience providing technical support through both direct user interaction and remote support technologies. Demonstrated ability to diagnose, troubleshoot, and resolve a broad range of end-user technology issues. Successful support of employee onboarding and technology setup processes. Education & Experience Associate or Bachelor’s degree in Computer Science, Information Technology, or a combination of relevant education and experience. Experience in help desk, technical support, or a related IT support role preferred. Experience supporting end-user hardware, software, and business technology environments preferred. Equivalent combinations of relevant education, training, and applied experience will be considered. Benefits Overview IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401(k). Salary Range: $27.79 - $37.60 an hour. The anticipated compensation for this position is USD $57,800.00/Yr. - USD $78,200.00/Yr. depending on experience and qualifications. Working Conditions The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day. Equal Opportunity Employer Intermountain Electric, Inc. (IME) is committed to providing equal employment opportunities to all employees and applicants and to creating an environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IME will provide reasonable accommodations to applicants and employees who are qualified for a job so that they may perform the essential duties of the position. IME strives to provide a safe work environment for its employees. Under applicable laws and regulations, IME conducts background checks on all final candidates. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr Intermountain Electric, Inc. (IME)