Manager, Commerce

Company Description Starcom is the world's first standalone media agency, a storied innovator that continues to lead the way for many of the world's best brands. Starcom has long been the professional birthplace and proving ground for marketing leaders – CEOs, CMOs, sales leaders, and technology pioneers – and we continue to drive the industry with peerless talent and relentless innovation. From the start, we've known that achieving growth for our clients requires understanding and connecting with real people where they live and work, in ways they value. In an AI era, we remain "Guided By Humanity," a phrase that describes our foundational belief that human expertise must remain in the driver's seat, supported by the best processes and technology. With our proprietary capabilities and Publicis Media's industry-leading resources and clout, we create ideas that move people and drive transformative business outcomes for brands. Overview The eCommerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of client’s eCommerce initiatives. This position requires a hands‑on manager with astute attention to process and detail and the ability to translate detailed knowledge into actionable insights and recommendations. The role focuses on Amazon growth and acceleration strategy and requires mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings, Amazon Media Group (AMG) services such as on‑site display advertising and AAP, as well as other major online marketplaces and related tools. This position is both strategic and tactical, supporting the Associate Media Director and Director to drive strategic success and develop innovative strategies to exceed client business objectives. Responsibilities Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post‑buy recaps. Assist in overseeing the client’s strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings and Amazon Media Group (AMG) services such as on‑site display advertising and AAP. Become an eCommerce subject‑matter expert for internal and external participants by staying ahead of eCommerce trends. Partner with the Associate Director to build end‑to‑end eCommerce strategy and plans for the client. Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations. Handle ambiguity and adjust thinking and actions quickly as circumstances shift. Use a variety of approaches to identify client needs and exceed expectations. Understand complex cause‑and‑effect patterns underlying issues and opportunities, and think beyond the obvious. Identify patterns and trends relevant to a particular situation and use that knowledge to develop creative solutions. Provide performance reporting against client goals with insights and optimization recommendations. Develop budget and performance projections for testing new partners or technology. Conduct monthly client billing audits. Partner with the Associate Director to develop processes for improved workflow within Starcom and between agency partners and vendors. Maintain stellar relationships with vendor partners to position Starcom as a preferred client partner. Provide formal training to new team employees. Master, identify, and communicate trends in search and in client industries. Qualifications Bachelor’s degree or higher, preferably in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent. 3+ years of media management experience with an emphasis on eCommerce platforms. 1+ years of hands‑on experience managing and optimizing eCommerce‑based media buys. Experience with Amazon and Walmart DSPs. Experience with Instacart, DoorDash, Uber Eats, and Criteo is not required but a plus. Experience applying search to brand‑building & direct response initiatives. Strong analytics, organizational, and communication skills. Previous leadership/management experience is preferred. Excellent communication and organizational skills. Ability to work independently and collaboratively with diverse groups. Proficiency in Microsoft Office, including Excel and PowerPoint, as well as other industry tools and technology. Proven ability to multi‑task and manage multiple projects effectively and work well under pressure to deliver high‑quality work within tight deadlines. Exceptional critical thinking and problem‑solving abilities with the ability to think unconventionally to propose solutions. Benefits Paid Family Care for parents and caregivers for 12 weeks or more. Monetary assistance and support for Adoption, Surrogacy, and Fertility. Monetary assistance and support for pet adoption. Employee Assistance Programs and Health/Wellness/Comfort reimbursements. Tuition Assistance. Paid time off that includes Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday, and Identity days. Matching Gifts programs. Flexible working arrangements. ‘Work Your World’ Program encouraging employees to work from anywhere; Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility). Business Resource Groups that support multiple affinities and alliances. Compensation Range: $75,050.00 - $107,835.00 annually. EEO Statement Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr Starcom